Talent.com
Pertemps Bond
Customer Claims AdministratorPertemps Bond • Plymouth,South West,UK
Customer Claims Administrator

Customer Claims Administrator

Pertemps Bond • Plymouth,South West,UK
26 days ago
Job type
  • Full-time
  • Temporary
  • Quick Apply
Job description


Derriford, Plymouth | Temp to Perm Opportunity | Full Time

Pertemps are currently recruiting on behalf of our client for a Customer Claims Administrator to join their busy and supportive team in Derriford, Plymouth.

This is an excellent opportunity for someone with strong administration and customer service experience who enjoys investigating issues, solving problems, and working in a fast-paced environment. Offering a temp-to-perm opportunity this role could be the perfect next step for a detail-focused professional looking to build a long-term career.

The Role

As a Customer Claims Administrator, you'll play a key role in managing a variety of health and safety-related cases, including personal injury claims, property damage claims, and customer complaints. Working within a dedicated team, you'll investigate cases, gather information from multiple stakeholders, and ensure each case is progressed efficiently and professionally.

One of the unique benefits of this position is that all customer communication is handled via email, with no telephone contact required.

Key Responsibilities
  • Manage a caseload of personal injury, property damage, and customer complaint cases through an internal case management system
  • Investigate claims by gathering information from stores, suppliers, customers, and internal departments
  • Respond to customer enquiries professionally and promptly via email
  • Maintain accurate case records and documentation
  • Liaise with internal and external stakeholders to progress cases effectively
  • Review information and evidence to support decision-making
  • Ensure all cases are handled in line with company procedures and service levels
  • Identify missing information and proactively follow up where required
  • Prioritise workload to meet deadlines in a busy environment
  • Escalate more complex cases when necessary
  • Provide support across the wider Health & Safety and Operations teams

What We're Looking For
  • Previous administration and customer service experience
  • Exceptional written communication skills
  • Strong attention to detail and accuracy
  • Excellent organisational and time management skills
  • Ability to manage multiple priorities and deadlines
  • Confident IT skills, including Microsoft Office and database systems
  • A proactive and professional approach to problem-solving
  • Ability to work independently and collaboratively within a team

Desirable Experience
  • Experience working in a claims, legal, insurance, or retail operations environment
  • Understanding of Personal Injury or Property Damage processes
  • Experience liaising with multiple stakeholder
What's On Offer?
✅ Temp-to-Perm Opportunity
✅ Full Training Provided
✅ Modern Offices in Derriford, Plymouth
✅ Supportive Team Environment
✅ No Telephone-Based Customer Service
✅ Excellent Career Development Potential

If you're an organised, customer-focused administrator looking for a new challenge with genuine long-term prospects, we'd love to hear from you.

Apply today with your CV or contact Pertemps Plymouth for more information.
Create a job alert for this search

Customer Claims Administrator • Plymouth,South West,UK

Similar jobs

Administrator - Activity Hubs - Devon

Communities and EducationPlymouth, England, GB
Permanent

Come and join our Activity Hub team as an Administrator!.What happens at our Activity Hubs you may ask? Our trained team provide a comprehensive programme of social and creative activities for ex‑o... Show more

 • Promoted

Payroll Administrator

TQRPlymouth, ENG, GB
Full-time

An exciting opportunity has arisen for an experienced Payroll Administrator to join a fast-paced and growing organisation.This role sits within a busy payroll team and offers the chance to contribu... Show more

 • Promoted

Claims Manager

TroxellThe Claims, England, GB
Full-time

The Claims Manager will coordinate the handling and processing of client claims to proper conclusion, including reviewing for adequacy, completeness, and accuracy.Will also provide guidance, assist... Show more

 • Promoted

Senior Manager, Contracts

PrattwhitneyPlymouth, England, GB
Full-time

Hybrid role based in Plymouth, United Kingdom.Lead and develop a dynamic Contracts team to drive commercial outcomes and continuous improvement across the business.Manage a team of Contracts profes... Show more

 • Promoted

HR Administrator Starter Course (Plymouth)

ITonlinelearning RecruitmentPlymouth, Plymouth, UK
Part-time

HR Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first HR administration role.Study part-time, build fundamental skills, and ... Show more

 • Promoted

Facilities Officer

Essential EmploymentTavistock, England, United Kingdom
Part-time

Part time Facilities Officer needed inTavistock The rate is £14.PAYE This is a temporary role The reference number is: 5300421 If you are interested in the role please apply on our website with you... Show more

 • Promoted

Technical Administrator

Vistry GroupPlymouth, ENG, GB
Full-time

We have a fantastic opportunity for a Technical Administrator to join our team within Vistry Cornwall South West, at our Exeter office.As our Technical Administrator, you will work within the Techn... Show more

 • Promoted

Contract Manager

AWD OnlinePlymouth, ENG, GB
Full-time +2

Contract ManagerAn excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous impr... Show more

 • Promoted

Claims Manager - Hybrid Workplace & Licensing Covered

TroxellThe Claims, England, GB
Full-time

Troxell in the United Kingdom seeks a Claims Manager to coordinate the handling and processing of client claims, ensuring accuracy and timely resolution.You will mentor new staff and maintain clien... Show more

 • Promoted

Project Support Administator

Galliford Try GroupPlymouth, England, GB
Full-time

Project Support Administrator – Environment.A career development opportunity has arisen for a Project Support Administrator to join the team at Galliford Try within our Environment Business.You wil... Show more

 • Promoted

Senior Contracts Leader — Hybrid (Plymouth)

PrattwhitneyPlymouth, England, GB
Full-time

Prattwhitney in Plymouth is seeking a Senior Manager, Contracts to lead a dynamic Contracts team in driving commercial outcomes and continuous improvement.This hybrid role involves managing a team,... Show more

 • Promoted

Receptionist / Administrator / First Aid

Plymstock SchoolElburton Village, England, GB
Permanent

We are seeking an enthusiastic, adaptable and friendly individual to join our school admin team, providing cover across our busy Reception, Whole School Admin, Sixth Form Admin and First Aid Depart... Show more

 • Promoted

Retail Assistant

Compass UK & IrelandOkehampton, ENG, GB
Part-time

We're looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for Defence on a part time basis, contracted to 30 hours per week.You'll j... Show more

 • Promoted

Teaching Assistant

Five Education Recruitment LimitedWotton Cross, Devon, GB
Full-time

We are looking for a calm, compassionate, and committed Learning Support Assistant (LSA) to provide 1:1 support for a primary-aged pupil at our inclusive and nurturing school in Torbay.The pupil re... Show more

 • Promoted

Project Support Administator

Galliford TryPlymouth, England, GB
Full-time

Project Support Administrator – Environment.A career development opportunity has arisen for a Project Support Administrator to join the team at Galliford Try within our Environment Business.You wil... Show more

 • Promoted

Relief Pharmacist: Lead Patient Care & Compliance

BootsPlymouth, England, GB
Full-time

A leading healthcare provider in Plymouth seeks a dedicated pharmacist to deliver quality care.In this role, you will utilize your clinical expertise, ensuring patient safety and compliance while m... Show more

 • Promoted

Claims Administrator — Health & Safety Case Management

Pertemps PlymouthPlymouth, England, GB
Full-time

Pertemps Plymouth in Derriford, Plymouth is seeking a Customer Claims Administrator to manage health and safety related cases, including personal injury and property damage, with customer complaint... Show more

 • Promoted

Senior Cost Assurance Consultant - Transport & Utilities

Turner & TownsendPlymouth, England, GB
Full-time

Turner & Townsend is seeking a Senior Consultant in Cost Assurance for UK Infrastructure projects across Bristol, Cardiff & Plymouth.You will review incurred costs, scrutinise processes, and drive ... Show more