We have an exciting opportunity to join a great client of ours as a Customer
Service & Export Administrator on a temporary 3-6 month contract.
The key objective of the role is to support the Customer Service & Export Team,
ensuring high levels of productivity are maintained and workloads are managed
effectively to meet customer requirements.
You will focus on servicing customer requirements, including order processing,
resolving queries, despatching orders, and producing export documentation. A
high standard of customer service is essential, along with effective internal
communication and a proactive approach to ensuring customer satisfaction.
Duties Include:
* Main point of contact internally and externally between the client and export
hauliers.
* Ensure customer orders are processed accurately and in a timely manner to
meet customer deadlines.
* Process order and export documentation, carrying out secondary checks where
required.
* Carry out physical checks of despatches to ensure goods are prepared
correctly for shipment.
* Expedite orders where required and highlight any potential delays.
* Provide updates to the Sales Team as required.
* Ensure stock levels are maintained.
* Troubleshoot and resolve customer or operational issues.
* Maintain accurate records with excellent attention to detail.
Skills & Experience:
* Previous export or customer service administration experience.
* Ability to balance priorities, manage time effectively, and work to tight
deadlines.
* Comfortable working within a small team.
* Excellent written and verbal communication skills.
Ideally, you will be available to start ASAP.
If this role is of interest, in the first instance, please apply for further
details.
Customer Service & Export Administrator ( 3-6 Months) • England, Hertfordshire, Ware
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