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The Hoxton
Reservations Agent - FTCThe Hoxton • London, England, United Kingdom
Reservations Agent - FTC

Reservations Agent - FTC

The Hoxton • London, England, United Kingdom
24 days ago
Job type
  • Full-time
Job description
Job Description

What you’ll do…

  • Manage new and existing individual rooms reservations through telephone, email and website reservations
  • Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded
  • Keep an eye on our booking channels
  • Maximise revenue and identify sales opportunities
  • Work with corporate clients/bookers and agents
  • Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.
  • Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay
  • Step in for the Reservations Supervisor or Manager when needed

Qualifications

What we're looking for...

  • A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations
  • Proficiency in another language is a plus (French, Spanish, Italian, Dutch)
  • You’re great with computers and on the phone
  • Since we’re opening in several exciting places, speaking additional lingos is an advantage
  • You’re looking for a place where you can be you; no clones in suits here
  • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
  • You’re not precious. We leave our egos at the door and help get shit done
  • You’re up for doing things differently and trying (almost) everything once
  • If we got stuck in a lift together we’d have a good time and share a few laughs
  • You want to be part of a team that works hard, supports each other and has fun along the way


Additional Information

What's in it for you...

  • Competitive salary
  • 28 days holidays (inclusive of bank holidays), pension, and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
  • It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
  • Treat yourself once in a while with lots of retail & hospitality perks through our partners
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us
  • Goes without saying, but we’ll feed you during your shift
  • Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
  • Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
  • Lots of opportunity to progress and switch it up as part of a global family of brands
  • Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
  • Extra time off to volunteer with one of our partner charities
  • Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
  • Enhanced family leave for when you’re expanding your family
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Reservations Agent - FTC • London, England, United Kingdom

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