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Service Design ManagerPontoon • Warwick, Warwickshire, UK
Service Design Manager

Service Design Manager

Pontoon • Warwick, Warwickshire, UK
24 days ago
Job type
  • Full-time
Job description
Service Design Manager 6 Months - Contract Warwick (2 days a week on site) Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership! About the Role: As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle. Key Responsibilities: Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes. Customer Journey Leadership: Lead the optimisation of priority customer journeys and identify opportunities for improvement. Cross-Functional Collaboration: Work with various teams such as Digital, Data, and Operations to ensure service design activities translate into actionable improvements. Stakeholder Influence: Act as a trusted advisor to senior leaders, presenting insights and recommendations based on evidence and customer needs. Capability Building: Develop training materials and coaching support to build ser...
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Service Design Manager • Warwick, Warwickshire, UK

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