Receptionist & Patient Coordinator

Are you a Receptionist / Patient Coordinator looking for a change Or maybe you work in a similar role and are looking for a new challenge If so weve got a vacancy in our welcoming reception team a Lincoln Orthodontics in Lincoln - read on to find out more.

• Full-time hours available 40 hours per week over 5 days

• Competitive hourly rate of 12.88p/h

• Typical shifts are Monday to Friday

• Convenient high street location with free parking included

• Close-knit established team delivering dental care for the best patients in Lincoln.

About you

Wed love to receive your application to our Receptionist vacancy if you have the following skills and experience:

• Previous front of house Reception experience (ideally within a dental or healthcare setting although this isnt a must-have)

• A positive attitude empathetic and well-organised

• Great communication skills with a passion for delivering great service and building strong relationships with both colleagues and patients

• Patient Coordinator Responsible for managing new patient enquiries converting referrals into booked consultations and guiding patients through their journey from initial contact to consultation. Supports treatment coordination by discussing treatment plans following up with patients and providing cover for the Treatment Coordinator when needed. Requires excellent communication organisational and customer service skills with the ability to use practice management systems and work effectively both independently and as part of a team.

What do you get in return

In addition to our competitive hourly rate our benefits package also includes:

• Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme

• Additional Reward: bonus scheme based on practice performance

• Extra Leave: Birthday off and option to buy 3 more days

• Family Support: Enhanced maternity/paternity leave

• Financial Security: Contributory pension scheme

Who are we

PortmanDentex is a leading dental group where your skills and ambitions make a real difference. We support over 370 practices across the UK and Ireland. Were united by a passion for great dentistry putting patients first and helping each other grow both at work and beyond.

Application process

When you click apply well just need your CV and contact details along with the answer to four quick questions and your application will be complete! Youll get a response as quickly as we can whatever the outcome of your application.

Ready to join us Click apply to take the next step in your career.

#LI-KF1

Key Responsibilities

Reception Duties

Greet and welcome patients in a professional and friendly manner Manage incoming calls emails and general enquiries Schedule and confirm appointments efficiently Maintain a clean organised and welcoming reception area Handle patient records in line with confidentiality and data protection policies Process payments and manage daily financial transactions

Patient Coordinator Duties (New Patients)

Act as the first point of contact for all new patient enquiries Respond to dental referrals and convert enquiries into booked consultations Provide clear and informative communication about treatments and services Build rapport with patients and ensure a smooth onboarding experience Manage patient journeys from initial contact through to consultation Provide cover for the Treatment Coordinator during leave or absence Assist with treatment discussions planning and patient follow-ups Support patients in understanding treatment options and next steps Help manage treatment schedules and ensure continuity of care Previous experience in a dental healthcare or customer service environment (preferred) Excellent communication and interpersonal skills Strong organisational and multitasking abilities Confident using practice management systems and general IT software Ability to work both independently and as part of a team

Additional Information :

We are an equal opportunity employer and value diversity equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race religion or belief sex sexual orientation gender reassignment pregnancy or maternity marital or civil partner status disability age or nationality.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1