Cluster F&B Operations Manager

Cluster F&B Operations Manager

Thistle Holborn - The Kingsley

Contract: Full Time
Payment: Salaried
Salary: £38000 per annum

The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. Bloomsbury Park is a 95 bedroom hotel located in a great position on Southampton Row, between Covent Garden, Russell Square and Holborn, it's a bit of a hidden gem. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm.

What you’ll be doing

As the Cluster F&B Operations Manager, you will oversee the Food & Beverage operations across both properties, located just a five-minute walk from each other. At Thistle Holborn – The Kingsley, you will lead the day-to-day operation of the restaurant, bar, Meetings & Events (M&E), breakfast service, in-room dining, and the grab-and-go mini market.

At Thistle Bloomsbury Park, you will oversee the breakfast operation and grab-and-go mini market, ensuring consistently high standards of service, quality, and guest satisfaction across both hotels.

This is a hands-on operational leadership role where you'll be visible on the floor, leading by example and supporting your teams to deliver exceptional guest experiences. You'll work closely with the hotel, sales, events and front of house teams to ensure seamless communication and consistently high standards across all F&B outlets.

A key part of the role is leading, coaching and developing your team, creating an engaging and inclusive working environment where people can perform at their best. You'll also be responsible for recruitment, departmental performance, forecasting sales and revenue, managing budgets, and identifying opportunities to enhance both the guest experience and commercial performance.

You'll understand the demands of an operation where a significant proportion of business comes from private dining and Meetings & Events (M&E), balancing these priorities while maintaining excellent standards across the restaurant, bar, breakfast, in-room dining and grab-and-go operations.

What you’ll bring

We seek a bold, adaptable, and real leader who is passionate about delivering excellence and creating memorable guest experiences:

• A hands-on leadership style with the ability to inspire, coach and develop high-performing teams.
• Strong operational knowledge across Food & Beverage, including restaurants, bars, breakfast, Meetings & Events, and in-room dining.
• Commercial awareness with experience managing budgets, forecasting revenue and identifying opportunities to grow the business.
• Excellent organisational skills and attention to detail, with the ability to manage multiple operations effectively.
• Strong communication and collaboration skills, building positive relationships across departments.
• A passion for delivering exceptional guest experiences and maintaining consistently high service standards.
• The ability to remain adaptable in a fast-paced environment, balancing operational priorities while leading with professionalism and enthusiasm.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.