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NHS 111 Health AdvisorPractice Plus Group • Ipswich, England
NHS 111 Health Advisor

NHS 111 Health Advisor

Practice Plus Group • Ipswich, England
23 days ago
Salary
£12.65 hourly
Job type
  • Permanent
Job description
Job Overview Train to become a Health Advisor in the NHS 111 contact centre in Ipswich, Suffolk. The role involves triaging calls, providing accurate assessments, and giving non‑clinical advice using the NHS Pathways System. Responsibilities • Triage a variety of calls and provide accurate, compassionate advice. • Use the NHS Pathways System to assess and direct callers. • Maintain high standards of professionalism in all interactions. Benefits * 33 days annual leave (increasing with service up to 36 days per year, including bank holidays) * Paid training and continuous learning opportunities * Competitive pension scheme (Scottish Widows or Peoples Pension) * Salary finance options (salary advances, loans, government benefits) * Discounts and perks (Blue Light Card, Costco membership, etc.) * Cycle to Work Scheme, Eye Care Vouchers, Holiday Sell‑Back options * Well‑being support (free 24/7 counselling, Headspace premium access) * Physical and mental health support * Refer a friend scheme * Blue Light Card, Boundless card and Costco membership eligibility * Award‑winning ED&I programme Pay Rates * £12.65 per hour (7am‑11pm) * £15.72 per hour (11pm‑7am) * £16.27 per hour enhanced rate (Friday 18:00 to Monday 7:00am) Weekend rate is a non‑contractual incentive; training pay is £12.65 per hour. Working Hours Part‑time and full‑time shifts of 24, 30 or 37.5 hours per week. Some weekends and late‑night/overnight shifts are included. The role cannot be worked remotely; shifts are in the NHS 111 contact centre at Unit 7, Delta Terrace, West Road, Ransomes Euro Park, Ipswich, Suffolk, IP3 9FH. Training & Development Fully paid training for 4 weeks (full‑time) or 6 weeks (part‑time). The full‑time course starts on 7 September 2026. Training covers the NHS Pathways triage tool and includes assessments and call audits; passing is essential to continue. After training, an additional 8 weeks of support is provided to ensure you are signed off as a fully accredited Health Advisor. Location & Type Permanent position operating on an all‑locations basis within the Suffolk NHS 111 Service. J-18808-Ljbffr
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NHS 111 Health Advisor • Ipswich, England

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