Cosmetics Operations & Technical Delivery Manager

Job Description

Unfortunately we are unable to offer sponsorship for this role.

35 Hours per week. Monday - Friday. 9.00am - 5.00pm

Purpose of the post:

To lead the Technical Services Manager (TSM) team and drive continuous improvement in the delivery of technical support, customer reporting, laboratory liaison, and interpretation of test results within the Cosmetics & Personal Care Business Unit. The role will ensure effective collaboration between sales, customers, and Eurofins network laboratories to support accurate, timely and high-quality service delivery.

• To apply a sound understanding of a range of cosmetic testing processes to support customer requests and relevant legislation.
• Lead the delivery of customer requirements, ensuring technical support is aligned with service expectations and provide exceptional internal and external customer care
• Maintain current knowledge of relevant cosmetic testing techniques, industry topics and legislation to advise Eurofins customers on accurate interpretation of their results, answer queries and provide ongoing support as required
• Maintain knowledge of Eurofins network laboratory capabilities, expertise and ways of working to support efficient processes and continuous improvement.
• To create and maintain appropriate report templates & systems for tests booked, legislation and standard changes.
• Lead, implement and maintain best-practice ways of working within the team, including communication routes, use of IT systems, operational efficiencies and test reporting processes.
• Manage and monitor laboratory on-time delivery of key outputs, including protocols, results and test reports.
• Manage and monitor laboratory delivery quality standards, including result reliability and report accuracy.
• Lead the business unit in applying best practice for the interpretation of test results.
• Build and maintain effective working relationships with Eurofins network laboratories, ensuring clear communication, regular review meetings and timely escalation of issues.
• Work closely with the Sales team to identify and implement improvements and efficiencies in the handover of new work.
• To contribute to month end financial forecast process including monitoring and management of cosmetic samples on hold
• Support and contribute to standard operating and quality procedures for the Cosmetics Business Unit and, where required, the wider business.
• Set, monitor and review TSM team KPIs, including on-time report delivery, report accuracy and customer feedback.
• Manage, monitor and plan TSM team workload and capacity, ensuring effective resource planning during business peaks.
• Monitor and support the technical delivery of team training needs working with the technical manager
• Manage performance, training and development for team members, supporting capability growth and consistent ways of working.
• Mentor the team to identify continuous improvement opportunities and demonstrate best-practice approaches. Document agreed ways of working through standard operating procedures to support consistency across the team.
• Promote a proactive, collaborative team culture through visible leadership, encouragement and effective teamwork.
• Work with the Business Manager to review and implement team service level improvements and procedures based on customer feedback and insights.
• To manage own allocated samples / projects from receipt of the sales handover to the test report creation and issue to the client. This will include physical sample checking, shipping preparation and monitoring, lab liaison, management of dates, client and lab communication.

Qualifications

• Degree in related scientific subject and practical work experience.
• Team / line management practical work experience
• Competent use of Microsoft Office packages.
• Understanding and use of dedicated software systems, e.g. LIMS.
• Broad understanding of chemistry and/or consumer product manufacturing processes.
• Significant customer facing work experience in a business-to-business role
• Understanding of good lab practice and good clinical practice.
• Experience managing a technical or customer facing team
• Experience improving operational processes
• High level of attention to detail.
• Strong organisational skills with the ability to prioritise effectively.
• Effective communication skills both written and oral.
• Ability to prioritise effectively when managing multiple tasks at one time.

Additional Information

Benefits

Based in Lancastrian house located close to Old Trafford Cricket ground in South Manchester you will work from a bright, modern and well equipped site including communal facilities including a lounge, kitchen and roof garden. Nearby public transport links, cafes and shops. Access to a gym is also available.

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!