Technical Support Engineer

Technical Support Engineer
Gloucester
Hybrid

Looking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you-both in and out of work, including:

* Early finish on Fridays
* Competitive salary and annual bonus and pay review
* 25 days' holiday + bank holidays (option to buy/sell)
* Strong Pension scheme and life assurance
* Professional development, ongoing training, mentoring
* Onsite amenities: parking, restaurant, bicycle storage, showers
* Family-friendly and accessible workplace policies

Safran - Here, we craft excellence together.
At Safran, excellence is a journey - and we'd love you to be a part of it. As a trusted global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future where we can all succeed together through a shared vision
We are looking for passionate individuals to join our Engineering Support team as a Product Support Engineering Manager at our Gloucester site.

At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.
We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. Please let us know if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation.

Your Role

As a Technical Support Engineer you will work within our Customer Support Centre (CSC) based in Gloucester, UK.

Reporting to the Technical Team Leader, EAME Region your responsibilities will include the following:-

* To directly manage Airline and/or MRO (Maintenance Repair and Overhaul) accounts within the EAME region and to be a focal point for any 'Technical Requests' for the three product divisions of Safran Landing Systems - Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.
* Provide timely support in line with customer required date (CRD) including for both on-wing and in shop requests and ensuring strict compliance with flight safety regulations at all times.
* To ensure complete answers are provided to customer requests, interface and coordinate with the internal functions within Safran LS including Product Support Engineering (PSE) teams for all three product divisions, Product Support Management, Customer Support Management and Engineering teams etc
* Utilising the existing tools (CRM / MS Dynamics) for all requests including documentation, traceability as well as on-wing repairs (RDAS) etc
* Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules
* Required to support the Global Out-of-Hours AOG Desk by working a weekend day-shift on a rotation basis.
* Support routine travel to customers, when needed, within the EAME region in line with the annual visit planning



What You'll Bring

* Educated to HND standard or equivalent work related experience
* Experience of managing customer relationships
* Analytical and Problem solving methodology
* Positive approach to working as part of a team and also independently
* Experience in some of the current applications / tools including: MS Dynamics, Tech Pubs Documentation, CRM, On base etc
* Effective communication skills including both verbal, written and presentation
* A flexible approach to support Out-of-Hours AOG Management and potential customers visits

Here, we craft excellence together.
If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, apply today.

Why Safran?
* A global presence: Be part of a global aerospace, defence & space business with over 100,000 Colleagues, across 300 sites in 30 countries.
* Inclusive & empowering environment: We celebrate our differences and believe they make us stronger. We know that a fulfilling work environment is a key driver for innovative ideas and team success.
* Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place. Your ambitions can take us further.
* Mobility & training opportunities: We can support your ambitions with training, development, a personalised career plan and mobility opportunities. If you have big dreams, we'll support you to make them a reality.
* A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement. Whatever your background, together we aim for excellence.
Get involved:

We also have a number of groups and forums across our sites that you can get involved with, including Women at Safran, Diversity at Safran, Sports Clubs, STEM ambassadors, Employee Forum, Charity Partnerships and Wellbeing Programs.