Talent.com
Chilly's
Logistics and Supply Chain SpecialistChilly's • London
Logistics and Supply Chain Specialist

Logistics and Supply Chain Specialist

Chilly's • London
25 days ago
Job type
  • Full-time
Job description
Job Description

As Chilly’s Logistics & Supply Chain Specialist, you'll be the driver of our post-purchase and fulfilment journey. You will run key projects from concept to delivery with minimal support, taking full ownership of our key logistics success measures. You will obsess over the consumer experience—ensuring our premium products reach our community swiftly and seamlessly.
From leading the management of our vital UK and EU 3PL partners to overseeing specialised personalisation operations, you’ll execute team-wide priorities with pace and precision. You will act as a key commercial partner, proactively reviewing how work gets done, identifying friction points, and implementing simpler, faster ways to complete tasks to deliver value for the business.

Skills & Experience

  • Logistics Expertise: Strong experience in Logistics, 3PL management, or Supply Chain roles, ideally within physical consumer goods (FMCG/Durable Goods) or a fast-paced lifestyle brand environment.
  • Project Management: Proven ability to run supply chain projects from concept to delivery with minimal support, managing and owning at least one key success measure.
  • Commercial Acumen: Solid experience in carrier/vendor rate negotiations, detailed invoice reconciliation, and cost forecasting.
  • People Management: Experience in line managing direct reports, with a commitment to putting positive people management and feedback learnings into practice.
  • Analytical Thinker: Skilled at using data and direct feedback to identify bottlenecks and implement simpler, faster processes.
  • Compliance Knowledge: Strong working knowledge of international import/export rules, customs requirements, and trade compliance.
  • Collaboration & Communication: Confident communicator who thrives in cross-functional team environments and values face-to-face collaboration.
  • Mobility: Willingness and ability to spend at least 1 day per fortnight at our Bedford warehouse, with visits to other sites.


Job Responsibilities

1. 3PL, Carrier & Partner Management
  • Partner Performance: Manage our UK and EU-based 3PL partners clearly and effectively. Run regular SLA reviews, hold partners to high standards, proactively resolve operational issues, and maintain transparent internal and external communication.
  • Carrier Optimisation: Monitor carrier performance, troubleshoot delivery blockages, and support the resolution of complex issues to guarantee a consistently high-quality consumer delivery experience.
  • On-Site Collaboration: Spend at least one day per fortnight at our primary warehouse in Bedford, alongside regular visits to our other warehouse sites to align and collaborate.
  • Warehouse Tenders & Moves: Lead the delivery of critical warehouse tenders and physical moves from concept to completion with minimal support, keeping projects strictly on track.
2. Personalisation & Outsource Operations
  • In-House Engraving Management: Oversee our specialised engraving team based within our UK 3PL. Streamline communication with internal commercial teams, optimise machine output, and proactively balance capacity.
  • Outsource Relationship Management: Manage relationships, negotiate costs, and manage capacity planning with our key external personalisation partners (Bottled Goose, Pimpter, and Laserite).
3. Process Improvement, Finance & Compliance
  • Process Optimisation: Analyse our end-to-end supply chain. Proactively propose and implement cost-saving initiatives, simplify complex tasks, and drive efficiency improvements that generate maximum business value.
  • Commercial Negotiations: Lead negotiations to secure highly competitive rates. Scrutinise logistics and outsourcing invoices to ensure accuracy and manage precise cost forecasting.
  • Customs & Compliance: Ensure absolute compliance with customs regulations and import/export requirements. Keep Chilly's risk-free by staying curious about external shifts and new supply chain legislation.
  • Cross-Functional Connection: Partner closely with our Ecommerce and Customer Service teams to improve delivery options and elevate the customer experience.
  • People & Team Leadership: Provide line management to our Logistics Assistant as well as the Warehouse engraving team. Proactively seek out relevant manager training, provide constructive performance feedback, and support them daily with operational escalations to raise the collective bar.
  • Health and Safety: Working with the warehouse team to ensure the highest standards of Health and Safety are upheld throughout the engraving operation.


Benefits

What we offer:
  • Holiday: 25 days plus a day off for your birthday.
  • Seasonal early finishes and a festive day off.
  • Hybrid working: 3 set days (Monday, Wednesday, Thursday) in our canalside N1 office, and 2 days at home.
  • Pension scheme: 6% employer contribution.
  • Healthcare: Private Healthcare and cash plan.
  • Wellbeing: Yu Life reward platform, Life Assurance, and comprehensive physical, mental, and financial wellbeing support.
  • Discounts: Generous employee discounts on all Chilly’s products.
  • Growth: Dedicated development support to fuel your career journey with Chilly's.

At Chilly’s, we’re united by a set of values that guide our unique way of working. They are:
Lead the Change
To lead the change, we must never settle. From the minuscule to the magnificent, everything we do must actively move us forward. It means being brave enough to disrupt and - as leaders of change - driven to set new and high standards
Less but Better
We'd rather do fewer things exceptionally well than many things well. So we focus on what we believe in, and we are bold enough to say no to the things we don't.
Ambitiously Collaborate
We care as much about each other's contribution as we do our own, and we all actively contribute to our inclusive culture. So we support one another to grow, and we turn to one another to learn.
Find a way
We work with conviction and with pace. Each of us takes ownership of our part to collectively drive momentum - bringing creativity and science together to always find a way.
Consumer Obsessed
The Chilly's consumer is the hero in our mission - we don't tell them how to think or feel; we are here to serve. Every role in Chilly's ultimately exists to understand and deliver for our consumer. We celebrate our audience and our community.
Create a job alert for this search

Logistics and Supply Chain Specialist • London

Similar jobs

Supply Chain Lead

Addition+London, England, GB
Full-time

This growing defence tech business is helping shape the future of national security, and this role sits right at the heart of it.As a Supply Chain Lead, you’ll be central to ensuring the delivery o... Show more

 • Promoted

UK Retail & Logistics Careers: Supply Chain, Retail & Finance

Jobs Region GroupGreater London, England, GB
Temporary

A leading retail organization in Greater London is looking for a Supply Chain Officer for a 15-month fixed-term contract.Responsibilities include ensuring timely arrivals of stock, managing demand,... Show more

 • Promoted

Wholesale Logistics & Invoicing Specialist

TRP Recruitment ltdLondon, England, GB
Full-time

A recruitment agency in London seeks a Wholesale Fashion Coordinator to assist in managing dispatch processes and customer interactions.This role requires proven experience in wholesale operations,... Show more

 • Promoted

Supply Chain Manager

Gardiner & Theobald LLPGreater London, England, GB
Full-time

Leading the delivery of supply chain appetite and capability assessments and supplier engagement exercises.Undertaking detailed supply chain analysis and translating findings into actionable strate... Show more

 • Promoted

Supply Chain Manager - Installations + EPC

Fuse Energy, LLCGreater London, England, GB
Full-time

Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy, fast.We’re combining first-principles thinking with cutting‑edge technology to bui... Show more

 • Promoted

Vendor and Supply Chain Manager

VusionGreater London, England, GB
Full-time

Are you ready to develop the future of retail?.As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficie... Show more

 • Promoted

Global WILP Senior Manager: Supply Chain & Logistics

Groupe-Ebra-1Greater London, England, GB
Full-time

Groupe-Ebra-1 is seeking a Senior Manager – Warehouse, Inventory, Logistics and Planning in London.The role involves leading a global function to ensure scalable, reliable, and efficient operations... Show more

 • Promoted

Senior Solutions Consultant - Supply Chain

AnaplanLondon, England, GB
Full-time

Senior Solutions Consultant - Supply Chain.At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform... Show more

 • Promoted

Senior SAP S/4HANA Logistics & Transportation Lead

CapgeminiGreater London, England, GB
Full-time

Capgemini UK is seeking an SAP S/4HANA Logistics and Transportation Consultant to drive growth, shape opportunities, and deliver innovative projects across the UK.You will lead multi‑stream teams, ... Show more

 • Promoted

Global WILP Senior Manager: Supply Chain & Logistics

ThehumanoidGreater London, England, GB
Full-time

Thehumanoid is seeking an experienced Senior Manager – WILP to build and lead our global Warehouse, Inventory, Logistics, and Planning function.This role is critical to our operations in London, Bo... Show more

 • Promoted

Innovative Supply Chain Planning Solution Engineer

BOARD Deutschland GmbHGreater London, England, GB
Full-time

BOARD Deutschland GmbH is looking for a Solution Developer in Supply Chain Planning to design planning solutions for key use cases.This role involves developing scalable workflows, translating supp... Show more

 • Promoted

Supply Chain Manager

PioneersLondon, England, GB
Full-time

Our partner is reimagining grocery for the modern urban consumer—building a premium, tech-enabled convenience store chain that blends hot food, curated grocery, and digital-first experiences.With b... Show more

 • Promoted

Supply Chain Manager

VANITY GROUP | Certified B CorpGreater London, England, GB
Full-time

The Supply Chain Manager will play a pivotal role in overseeing demand planning, inventory management, distributor relationships, and logistics operations across Vanity Group and La Bottega, formin... Show more

 • Promoted

Strategic Supply Chain Leader — Global Projects & Teams

Lutech ResourcesGreater London, England, GB
Full-time

Lutech Resources is seeking a Senior Manager Supply Chain (SC) based in Greater London, tasked with managing teams and developing departmental plans to achieve objectives.The role involves overseei... Show more

 • Promoted

Metals & Oil Logistics Specialist

Goldman SachsGreater London, England, GB
Full-time

Goldman Sachs is seeking an experienced Logistics professional to support physical metals and oil transactions within Commodities Metals and Oil Logistics.You will coordinate inventories, liaise wi... Show more

 • Promoted

Procurement and Supply Chain Consultant

Vantage Point GlobalGreater London, England, GB
Full-time

London hybrid with 3-4 days per week onsite.We are seeking SC‑cleared consultants to join a high‑profile public‑sector programme focused on cost optimisation, commercial improvement, and strategic ... Show more

 • Promoted

IT Logistics & Asset Management Specialist

Quant CapitalGreater London, England, GB
Full-time

IT Logistics and Asset Management Specialist - HFT.Quant Capital is working with a leading trading technology firm looking for an IT Logistics and Warehouse Specialist to support critical infrastru... Show more

 • Promoted

Global WILP Senior Manager: Supply Chain & Logistics

HumanoidGreater London, England, GB
Full-time

Humanoid is seeking a Senior Manager – WILP to lead our global Warehouse, Inventory, Logistics and Planning function in London.The ideal candidate will have over 10 years of experience in logistics... Show more

 • Promoted

Global Supply Chain Director – Foodservice & Logistics

COREcruitment LtdGreater London, England, GB
Full-time

COREcruitment Ltd is looking for a Supply Chain Director to spearhead their supply chain strategy and execution in a leading global food service business.This pivotal role requires proven senior le... Show more

 • Promoted

Supply Chain Manager - Installations + EPC

Fuse EnergyGreater London, England, GB
Full-time

Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy, fast.We’re combining first-principles thinking with cutting‑edge technology to bui... Show more