Talent.com
Giacom
Incident ManagerGiacom • England, United Kingdom
Incident Manager

Incident Manager

Giacom • England, United Kingdom
26 days ago
Job type
  • Full-time
Job description
Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses. Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business. This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability. What you'll be doing Responsible for running Major Incidents across the business that affect our trading platform Manage and take ownership of Incidents, and defects across the platforms. Engaging with Management & Stakeholders. Leading the root cause analysis and creation of incident post-mortems off the back of service restoration. Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes. Participate in the on-call rota, being available 24/7 when scheduled to be on call Skills, Qualifications, and Experience Proven experience in a Support or Service Desk role. Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management. Demonstratable experience within the support space Demonstratable experience within the Incident & Problem space. Client-centric approach with ability to be flexible with workload patterns. A working knowledge of SQL Demonstratable experience with Incident Management tools and processes across Agile spaces. A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage. What's in it for you? Hybrid working Investment in your future career with a variety of learning and development opportunities. No dress code - embrace the freedom to bring your whole self to work. 25 days annual leave, plus bank holidays. You'll even get your birthday off, too! A pension plan for your future. Complimentary refreshments in all our offices. For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
Create a job alert for this search

Incident Manager • England, United Kingdom

Similar jobs

Incident & Problem Management Lead

Mexa SolutionsEngland, GB
Full-time +1

Get AI-powered advice on this job and more exclusive features.This range is provided by Mexa Solutions.Your actual pay will be based on your skills and experience — talk with your recruiter to lear... Show more

 • Promoted

Deputy Shift Manager

Pioneer SelectionSwepstone, England, gb
Permanent

Deputy Shift Manager Salary: £59,000 + Overtime (£1,000–£2,000 on top) + Pension Location : Coalville Shifts: 4's and 5's days and nights About the Role A fantastic opportunity which is not... Show more

 • Promoted

Regional Loss Prevention & Security Leader

SSR PersonnelEngland, GB
Full-time

SSR Personnel is assisting a Global Retail client in recruiting a Regional Security Manager to join a growing Profit Protection & Security team for a multi-site retailer in the UK.You will lead sec... Show more

 • Promoted

Team Leader

Heart of England Cooperative SocietyNuneaton, GB
Full-time

Team Leader - Step Into Store Leadership.Food Convenience Stores covering the.Nuneaton area (16 or 20 hours per week).This is your opportunity to move beyond a standard retail role and take real ow... Show more

 • Promoted

Remote Major Incident Manager – Critical Escalations

Experis UKEngland, GB
Remote
Full-time

A leading global technology organisation is seeking a Critical Situation Manager to oversee business-critical customer incidents.You will ensure a structured response during escalations, lead multi... Show more

 • Promoted

National Health & Safety Manager Industrial Roofing & Cladding

Mitchell MaguireBanbury, United Kingdom
Full-time

National Health & Safety Manager Industrial Roofing & Cladding.Job Title: Health & Safety Manager Industrial Roofing & Cladding.Job reference Number: 982245-5731-26105.Industry Sector: H&S Manage... Show more

 • Promoted

IT Resilience & Disaster Recovery Leader

Delaney & BourtonEngland, United Kingdom
Full-time

A leading UK organization is seeking a Head of IT Disaster Recovery to ensure robust IT service recovery following incidents.This role involves leading technology resilience, working closely with e... Show more

 • Promoted

Safety, Security and Training Manager

Hackajob LtdNot Specified, Sussex, GB
Full-time

Gatwick Ground Services (GGS) provide airport ground operations at London Gatwick and London City Airports.As a wholly owned British Airways subsidiary we take great pride in delivering the same im... Show more

 • Promoted

Information Security Operations Manager

British Heart FoundationEngland, GB
Full-time +1

Information Security Operations Manager.Get AI-powered advice on this job and more exclusive features.British Heart Foundation provided pay range.This range is provided by British Heart Foundation.... Show more

 • Promoted

Fire Service Manager

Mainstay FacilitiesRugby, Warwickshire, GB
Full-time +1

Home based with national travel £38,000 - £42,000.Our client is seeking an experienced Fire Service Manager to oversee the delivery of fire compliance activities and remedial works across a key ser... Show more

 • Promoted

Client-Facing Information Security Manager

NTT DATAEngland, GB
Full-time

A leading Managed Service Provider in the UK is looking for an experienced Information Security Manager to enhance client information security.This role involves developing security policies, manag... Show more

 • Promoted

Cyber Resilience Lead — Incident Response & Governance

FSPEngland, GB
Full-time

FSP is looking for a Senior Cyber Resilience Consultant in England to deliver cyber resilience projects and provide guidance on cyber security and governance.The role focuses on incident response p... Show more

 • Promoted

Infection Prevention and Control Nurse

Ramsay Health CareBanbury, ENG, GB
Full-time

Infection Prevention and Control Nurse.Hours - Cherwell Hospital (Banbury) & Blakelands Hospital (Milton Keynes).We currently have an exciting opportunity for an enthusiastic and highly motivat... Show more

 • Promoted

IT Service Manager

DGH RecruitmentEngland, GB
Permanent +1

Senior Legal IT Recruitment Consultant (Delivering high calibre IT talent to leading law firms on permanent and interim bases) - IT Service Manager.IT Service Manager - Permanent - London/Hybrid.A ... Show more

 • Promoted

InfoSec Manager – Lead Cyber Security & Risk (Hybrid)

Eta Projects LtdLoughborough, England, GB
Full-time

BRUSH Group is seeking an InfoSec Manager to lead security operations, governance, and incident response across all sites.You will drive improvements in controls, collaborate with IT leadership, an... Show more

 • Promoted

Engineering Maintenance Leader

E3 RecruitmentBagworth, ENG, GB
Full-time

We are currently seeking an experienced Engineering Maintenance Lead to join a brand new, state-of-the-art manufacturing facility in the Desford area.This is an exciting opportunity to work in a cu... Show more

 • Promoted

Fire Safety Manager

The Recruitment GroupBanbury, United Kingdom
Part-time

An excellent opportunity has arisen for an experienced Fire Safety professional to take ownership of fire safety compliance across a large and diverse estate.This is a part-time position, working 2... Show more

 • Promoted

Cyber Security Operations Lead – Incident Response Expert

Information Commissioner'S OfficeEngland, GB
Full-time

The Information Commissioner's Office is seeking a Cyber Security Operations professional to provide SME expertise in cyber security risks and opportunities.You will detect and respond to threats a... Show more

 • Promoted

Information Security Manager | ISO 27001 & Risk Lead

StewartsEngland, GB
Full-time

A leading law firm in London is seeking an experienced Information Security Manager to oversee their information security strategy and manage the Security Operations Centre.The ideal candidate will... Show more

 • Promoted

Security and Safety Manager — Lead Team & Compliance

Vivid Recruit LtdEngland, GB
Full-time

A leading recruitment firm in the UK is seeking a Security Director to manage a security team and oversee health and safety initiatives.This position involves training staff, liaison with contracto... Show more