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Exo Claims
Insurance Account ManagerExo Claims • London, South East England, UK
Insurance Account Manager

Insurance Account Manager

Exo Claims • London, South East England, UK
24 days ago
Job type
  • Full-time
Job description

EXO CLAIMS RECRUITMENT are delighted to be working with a dynamic and forward-thinking Claims Management company who have exciting opportunities available for a an experienced Account Manager

We are interested in speaking with AM's who are keen to enhance their careers and join a dynamic and fast-growing company with genuine expansion plans, which values both it's employees and clients.

THIS IS A FULLY REMOTE BASED WORKING ROLE

Salary: £75k to £85k plus market leading benefits

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED (and recent - from the last 12 months) ACCOUNT MANAGEMENT EXPERIENCE

About the role

  • As an Account Manager (AM), you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success.

You’ll act as the kay part of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.

What you'll do

  • Customer Relationship Management
  • Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
  • Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
  • Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
  • Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.

Retention & Growth

  • Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.
  • Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
  • Execute customer success strategies tailored to your customer segment and business priorities.

Project & Outcome Ownership

  • Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.
  • Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
  • Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.

Customer Journey Optimisation

  • Support seamless handoffs from Onboarding to post-go-live engagement.
  • Use data and performance metrics to drive transparency, identify risks, and demonstrate value realisation.
  • Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.

Qualifications

  • 5+ years of experience in Insurance Account Management in preferably tech-enabled services, TPA, Insurtech, or B2B service delivery
  • Are passionate about building strong customer partnerships and delivering measurable value
  • Have experience running performance business reviews or executive business reviews with enterprise customers
  • Thrive in cross-functional environments and can influence without authority
  • Possess strong organisational and project management skills — able to juggle multiple customers and priorities
  • Have a deep sense of accountability and ownership; you don’t let balls drop
  • Bring curiosity and creativity to problem solving
  • Are excited to help build — not just execute — a world-class CS function
  • Have an understanding of the P&C Insurance industry and claims value chain (a plus)

This is a unique opportunity to join a forward-thinking company with a great working culture which is in a real phase of growth. This is a role you can really make your own.

Please apply TODAY!

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Insurance Account Manager • London, South East England, UK

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