Freight Forwarder - LHR/HARMONDSWORTH - £30k - £33k
Operations Specialist
Department: Operations
Reports to: Operations Manager
About the Role
The Operations Specialist is responsible for the day-to-day coordination and execution of domestic
and international freight movements, ensuring shipments are handled efficiently, accurately, and in
line with customer requirements.
Working closely with customers, suppliers, airlines, hauliers and global partners, the Operations
Specialist plays a key role in delivering high service levels while maintaining operational accuracy,
compliance and profitability.
Key Responsibilities
Operational Coordination
• Coordinate and manage air, road, courier and multimodal shipments from booking through
to delivery.
• Liaise with airlines, hauliers, agents, suppliers and customers to ensure smooth execution of
shipments.
• Monitor shipment progress and proactively manage delays, exceptions and service issues.
• Ensure all operational milestones are completed and updated within company systems.
• Prepare and process shipping documentation accurately and in a timely manner.
• Support time-critical and urgent shipments where required.
Customer Service & Communication
• Provide customers with shipment updates and proactive communication throughout the
transport process.
• Respond promptly to customer enquiries and operational requests.
• Build and maintain strong working relationships with customers, suppliers and overseas
partners.
• Escalate service issues where necessary and support resolution.
Compliance & Administration
• Ensure compliance with customs requirements, security regulations and company
procedures.
• Maintain accurate shipment records and operational documentation.
• Ensure all jobs are completed and closed correctly within the operating system.
• Assist with audits and compliance checks as required.
Cost Control & Profitability
• Obtain rates from suppliers and subcontractors.
• Assist in ensuring jobs are operated in line with company margin expectations.
• Verify supplier invoices and support accurate job costing.
• Highlight any operational or cost issues that may impact profitability.
Team Support
• Work collaboratively with colleagues across operations, sales and finance.
• Provide support during busy periods and assist with workload management.
• Contribute ideas for improving operational efficiency and customer service.
Skills & Experience
• Minimum 1–3 years' experience in freight forwarding, logistics, transport or supply chain
operations.
• Good understanding of airfreight, road freight, courier or multimodal transport operations.
• Strong organisational skills and ability to manage multiple shipments simultaneously.
• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• Proficient in Microsoft Office applications.
• Experience using freight forwarding systems (e.g. Boxtop) desirable.
• Knowledge of customs procedures would be advantageous.
Personal Attributes
• Organised and methodical.
• Proactive and willing to take ownership.
• Calm under pressure and able to prioritise effectively.
• Team player with a positive attitude.
• Customer-focused and solutions-driven.
• Reliable, professional and accountable.
Why Join Us?
• Join a growing and ambitious logistics business.
• Work within a fast-paced and dynamic environment.
• Opportunities for training, development and career progression.
• Be part of a supportive team focused on delivering exceptional customer service.
Freight Forwarder • West Drayton, Middlesex, UK
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