Talent.com
Pure Resourcing Solutions
Customer SuccessPure Resourcing Solutions • Cambridge, Cambridgeshire, UK
Customer Success

Customer Success

Pure Resourcing Solutions • Cambridge, Cambridgeshire, UK
24 days ago
Salary
£45,000.00 yearly
Job type
  • Full-time
Job description
Customer Success Manager About the business Our client is a growing start up building a SaaS platform used by organisations around the world, mainly across America. The team currently consists of the founder and two contract software developers, and a product that customers genuinely rely on every day. They're now looking for their first dedicated Customer Success hire to join them and help shape how customers are supported as the business grows. The role This is a brilliant opportunity to join a small, ambitious team early and have real ownership over the customer experience from day one. You'll be the main point of contact for customers, covering everything from the first sales conversation through to long term support. Day to day, you'll:
  • Run initial sales calls with prospective customers, understanding their needs and talking through how the product can help
  • Lead onboarding for new customers, making sure they're set up for success from the start
  • Act as the go to person for clients, working closely with our developers to resolve any technical or product issues
  • During the quieter off season, put in place processes and build out an FAQ resource, working with the dev team to help customers help themselves
What we're looking for
  • Experience in a customer facing role, ideally including some element of sales or onboarding
  • Comfortable picking up technical concepts and acting as a bridge between custo...
Create a job alert for this search

Customer Success • Cambridge, Cambridgeshire, UK

Similar jobs

Customer Success Manager

ClarivateCambridge, England, GB
Permanent

We are looking for an experienced.Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the grow... Show more

 • Promoted

Assessor

St Elizabeth`s CentreMuch Hadham, GB
Full-time +1

Much Hadham, Hertfordshire (SG10 6EW).St Elizabeths is an aspirational charity.Following continued growth and internal development, we are expanding our teams and welcoming new colleagues to furthe... Show more

 • Promoted

Customer Success Manager Electronics Simulation

CADFEM UK LtdCambridge, Cambridgeshire, GB
Full-time

As an Ansys Elite Channel Partner, we distribute the products of the worlds largest independent developer of simulation software.But software alone doesnt guarantee simulation success.Thats why we ... Show more

 • Promoted

Door Canvasser

First Home ImprovementCambridge, ENG, GB
Full-time

Were on a mission to make homes more efficient, and more sustainable.As a leading provider of home improvement solutions, we specialise in helping homeowners save energy, reduce costs, and enhance ... Show more

 • Promoted • New!

Head of Pack and Deployment

Evera Recruitment LtdCambridge, England, United Kingdom
Full-time

The Head of Pack and Deployment will act as the technical authority for battery pack delivery, leading the integration of battery modules, pack systems and Battery Management Systems (BMS) through ... Show more

 • Promoted

Store Manager - Customer-Driven Leader (Travel Required)

Virgin Media O2Cambridge, England, GB
Full-time

Virgin Media O2 in Cambridge is seeking a Store Manager to lead a team of 5–15 employees, drive retail excellence, and keep the customer at the heart of every decision.You will coach, inspire and b... Show more

 • Promoted

People Success Lead- 1 Year Fixed Term

Microtech Global LtdCambridge, United Kingdom
Temporary

As a People Leader, you will work with a globally dispersed workforce, creating a supportive, structured, and high-performance environment for our engineers.You will collaborate with individuals ac... Show more

 • Promoted • New!

Client Success Manager - £50,000 - £60,000 A Year

Disrupt TalentCambridge, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

Cambridgeshire (Fully office-based).You will take ownership of client relationships, ensuring a.Sales, Client Services, and Production.This role suits someone who is both.Customer Success & Account... Show more

 • Promoted

Project Engineer

UK Networks ServicesLittle Hadham, ENG, GB
Full-time

We are a specialist provider of support services to distribution network operators, developers and industrial energy users making the transition to net zero by electrifying heat, transport and indu... Show more

 • Promoted

Store Leader: Customer Experience & Team Growth

SKECHERS USA, Inc.Cambridge, England, GB
Full-time

Store Manager for our Cambridge location.This role involves leading a dynamic team, ensuring exceptional customer experiences, and managing daily store operations.The ideal candidate will have lead... Show more

 • Promoted

Senior Sales Executive

Eclectic Recruitment LtdRoyston, ENG, GB
Full-time

Show more

 • Promoted

Team Leader

Moulton Bulb Co. LimitedHolbeach, Lincolnshire, GB
Full-time

This is an exciting opportunity for an experienced.Working hours: 06:45am to 6:30pm on a 4 on, 4 off shift pattern.As our Team Leader, you'll play a key role in keeping operations runni.Below cover... Show more

 • Promoted

Head of Battery Pack Development

EVera RecruitmentCambridge, England, GB
Full-time

Head of Pack Development & Deployment.Battery Management Systems (BMS) through to customer deployment.Working within a fast-paced innovation environment, this role will combine technical leadership... Show more

 • Promoted

Customer relationship manager

Grace James RecruitmentCambridge, GB
Full-time

Customer relationship manager care homes.In this role, youll be an ambassador for my clients beautiful GOOD rated elderly care home.Youll help families choose the home, and more residents benefit f... Show more

 • Promoted

Mortgages Marketing Manager

Technology and Risk Recruitment LTDEast Hatley, Cambridgeshire, GB
Temporary

Mortgage Broker & Engagement Marketing Manager.Interested in this role You can find all the relevant information in the description below.Remote with occasional office visits (1-2 times per month) ... Show more

 • Promoted

Customer Experience & Operations Consultant (Fixed-term contract)

Molton BrownBishop's Stortford, Hertfordshire, GB
Temporary

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style.Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio.Growing fr... Show more

 • Promoted

Merchant Success & Ecommerce Growth Lead

Greater Giving, Inc.Cambridge, England, GB
Full-time

Global Payments is launching a premium eCommerce growth and optimisation service to help merchants improve payments performance and unlock additional revenue.We’re looking for a Merchant Success Ma... Show more

 • Promoted

Hospitality Assistant

Compass GroupBishop's Stortford, ENG, GB
Full-time

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a full time basis, contracted to 35 hours per week.You&... Show more

 • Promoted

Technical Manager

The Sterling Choice LtdWisbech, Cambridgeshire, GB
Full-time

Up to £85,000 package (Salary + Car allowance).Due to internal progression, a fantastic opportunity for an experienced.This is your chance to join a large food manufacturing site undergoing signifi... Show more

 • Promoted

Recruitment Partner (Freelance / Remote)

RecXchangeBishop's Stortford, England, United Kingdom
Remote
Full-time

Recruitment Partner (Freelance / Remote).Independent / Flexible / Commission-Based.RecXchange is a global recruiter operating system designed for experienced recruiters and ambitious professionals ... Show more