Apprentice Sales Operations Administrator

1. Electric Vehicle Salary Sacrifice Scheme Administration The apprentice will play a central role in supporting the end-to-end administration of employer EV Salary Sacrifice schemes, including: • Sending finance application links to prospective employer clients following sales qualification, and tracking responses • Collecting employer admin portal email addresses and setting up employer accounts • Receiving and processing Master Hire Agreements from Lex Autolease, preparing them for employer signature and managing the return process • Monitoring the shared inbox for finance acceptance and decline notifications from Lex Autolease, and taking appropriate follow-up action • Confirming customer vehicle orders via the Automotus platform and submitting orders to the Lex portal in line with signed customer order forms • Liaising with vehicle dealers to confirm delivery timescales and updating delivery dates within Automotus every two weeks to ensure accuracy • Coordinating insurance arrangements, ensuring alignment with confirmed delivery dates • Sending customer payment schedules downloaded from the Lex portal and managing document distribution • Logging order and delivery updates to the internal Slack Sal Sac channel to keep the wider team informed • Supporting post-delivery account management, including scheduled check-ins with employer clients • Assisting with credit limit increase requests for employer accounts as vehicle orders grow • Sending post-delivery customer satisfaction and Trustpilot review request emails • Maintaining accurate and up-to-date records in Automotus throughout the customer journey 2. Public Sector Outright Purchase Support The apprentice will provide administrative and customer service support to the Public Sector sales team, including: • Data entry and record management for Public Sector outright purchase transactions • Uploading and filing vehicle order documentation, quotations, and purchase orders • Maintaining accurate customer and deal records in the CRM • Assisting with correspondence, document preparation, and the coordination of paperwork between customers, suppliers, and internal teams • Supporting the team with any ad hoc administrative tasks as required 3. EV Business Leasing & Contract Hire Support The apprentice will support the administration of business leasing and contract hire customers, including: • Outbound calling — proactively contacting existing and prospective customers to update records, qualify interest, book appointments for the sales team, and support database cleanse activity • Handling inbound enquiries by telephone and email, providing a professional first point of contact and directing customers appropriately • Data entry and upload of customer and vehicle information across internal platforms • Assisting with the preparation and distribution of customer documentation including quotations, order confirmations, and contract paperwork • Maintaining up-to-date records in Automotus and other business systems • Supporting the sales team with general administrative tasks across the leasing and contract hire portfolio 4. General Operations & Office Support • Managing and prioritising tasks across a shared team inbox, ensuring timely responses and appropriate escalation • Maintaining organised digital filing systems for contracts, agreements, and correspondence • Supporting the production of internal process documentation as workflows are refined and automated • Participating in team meetings, contributing to process improvement discussions • Undertaking any other reasonable administrative duties as required by the team Skills, Knowledge & Attributes Essential • Grade C or above in Maths, English GCSE or equivalent • Good standard of written and verbal communication • A customer-first mindset — professional, friendly, and solution-oriented in all interactions • Comfortable making outbound calls and speaking with customers and stakeholders by telephone • Strong attention to detail and accuracy when handling data • Organised and able to manage multiple tasks with competing priorities • Comfortable working with digital tools, email, and Microsoft Office (Word, Excel, Outlook) • Proactive, willing to learn, and able to take initiative • Reliable, professional, and a good team player Desirable (not required — training will be provided) • Any prior experience in customer service, sales support, or administration • Familiarity with CRM systems or business software • Interest in electric vehicles or the automotive sector Training & Development This role is offered as part of a Level 3 Business Administration Apprenticeship delivered in partnership with Cardiff & Vale College. The standard incorporates a customer service pathway, and all practical activities in this role — including outbound calling, client communication, and stakeholder coordination — are designed to generate evidence against the apprenticeship standard. Full on-the-job training will be provided across all areas of the role. The apprentice will receive structured support from the team, access to all relevant systems and platforms, and regular one-to-ones to support progression. There is genuine potential for a permanent role on successful completion of the apprenticeship. Systems training will be provided in: • Automotus (vehicle ordering, CRM, customer journey management) • Lex Autolease portal (finance applications, order processing, document management) • PipeDrive (CRM and pipeline management) • Slack (internal communications and workflow updates) • Adobe Sign / e-signature platforms