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Adjusting Appointments Limited
Desk Subsidence TechnicianAdjusting Appointments Limited • Glasgow, Lanarkshire, GB_SCT
Desk Subsidence Technician

Desk Subsidence Technician

Adjusting Appointments Limited • Glasgow, Lanarkshire, GB_SCT
25 days ago
Job type
  • Full-time
Job description

Working from a home base living anywhere in the UK, you will be expected to provide support with the Subsidence Team and wider divisions

  • Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate
  • Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit
  • Report preparation and completion within the agreed SLA's, maintaining high standards of communication, both internally and externally
  • Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim
  • Reviewing of claims, amendments and updating within our claims system
  • Respond positively to varying client requirements and changes in the wider business environment

About you:

  • Candidates must have previous experience in a similar industry / role, handling difficult conversations
  • Cert CII and/or Cert CILA, BDMA or similar is preferred but not essential
  • Effective written and verbal communication skills with an ability to articulate complex issues
  • Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook
  • Good technical and problem-solving skills with an eye for identifying

Salary & Benefits:

Salary up to £32,000 per annum plus pension, death in service and 25 days holiday.

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Desk Subsidence Technician • Glasgow, Lanarkshire, GB_SCT

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