Are you passionate about delivering exceptional customer service and resolving issues with empathy, professionalism and efficiency?
Our client, a well-established and highly respected housing organisation, is looking to appoint a Customer Resolution Advisor to join their busy Customer Experience team.
This is an excellent opportunity for an experienced customer service professional who enjoys helping people, solving problems and making a genuine difference to customers every day, on a temp to perm basis.
Working within a fast-paced contact centre environment, you will act as the first point of contact for customers, managing a wide variety of enquiries through multiple communication channels. Your focus will be on resolving issues at the earliest opportunity, coordinating repairs and service requests, managing complaints appropriately and ensuring every customer receives a positive experience from start to finish.
This is a varied role where no two days are the same. Alongside handling customer enquiries, you will accurately update internal systems, coordinate follow-on work where required, liaise with internal teams and identify opportunities to improve service delivery. You will also play an important role in recognising vulnerable customers and ensuring they receive the appropriate support.
Customer Resolution Advisor • Stafford, Staffordshire, UK
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