Job Description
To administer the opening of new customer accounts.
Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met
Key Tasks/Areas of Responsibility
Data input of credit application details onto internal systems to create new customer accounts
Validate information provided by customers against relevant external data sources
Credit check applications using nominated credit agencies
Apply account sanctions against company policy based on all available data
Actively engage with internal departments such as Sales and Customer Relationship Management where appropriate to ensure all of the above are achieved
Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met
Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
Complete adhoc tasks in relation to the above when appropriate
Qualifications
Minimum Qualifications and Experience:
Candidates must have achieved GCSE/Level 2 in Maths and English.
Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams.
Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.
Apprenticeship Qualification:
Completion of a Level 3 Business Admin qualification.
Additional Information
What we’re looking for;
Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)
Independently motivated, with the ability to take on tasks and duties without immediate direction
High attention to detail to produce accurate and quality work
You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed expectations
You have the ability to work as a team player and on your initiative
You will have excellent communication skills, with a confident telephone manner and the ability to build rapport with both internal and external customers
You can welcome and adapt to change, within a forward-thinking business.
Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability
Rates of Pay:
Apprentices at DPD are paid above the national standard apprenticeship pay
Special Conditions:
Study leave
Opportunity to work in a clean, health and safety conscious environment
Funded Training to develop your skills
The opportunity to progress your career within the business
Further training to develop wider skills
Access to MyBenefits and DPD rewards programme
You can apply for this role by uploading your CV however if you do not have a CV write a covering letter that outlines your reasons for applying and your interest in the qualification on offer.
DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.
If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.
DPD is a Valuable company and a Disability Confident Employer
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