Talent.com
DBCharles Recruitment
Graduate Tech SupportDBCharles Recruitment • Lincoln, Lincolnshire, England
Graduate Tech Support

Graduate Tech Support

DBCharles Recruitment • Lincoln, Lincolnshire, England
25 days ago
Salary
£27,500.00 yearly
Job type
  • Full-time
  • Permanent
Job description

DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln.

The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.

The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service.

Day to day duties will include:

  • Training on IT systems and specific applications so to be able deliver end user support
  • Taking & recording customer queries onto the support database ticketing system
  • Providing support and resolutions to a variety of application & software queries
  • Diarising and returning customers phone calls
  • Actioning fault responses in line with the company procedures and agreed to contracts
  • Reporting any major faults or bugs to the System Development Team using the correct reporting tools.
  • SQL updates
  • Working closely with the Support Manager
  • Liaising with a number of different internal teams

DB Charles have spoken at length with the client on the various skill sets and backgrounds they seek in order to hire, including a number of the below:

  • Preferable background from customer service or a telephone based role
  • Will consider recent graduates with an interest in IT & systems however not essential
  • A background in application or software support would be highly advantageous however not necessary
  • Experience in delivering excellent customer service via phone, email & face to face
  • Interest towards IT
  • Strong communication skills
  • Working knowledge of basic IT systems
  • Knowledge of Microsoft SQL server advantageous however not essential
  • Ability to commit to a permanent role based in Lincoln, with hybrid working in place (2 days per week in the office)

The client is offering a salary of £27,500 per annum and the role will be working Monday to Friday with different shift patterns on offer, varying from 8:00am to 4:45pm, 8:30am to 5:15pm or 9:15am to 6:00pm. The role amounts to a 38 - 39 hour week.

If interested we would love you to apply.

Create a job alert for this search

Graduate Tech Support • Lincoln, Lincolnshire, England

Similar jobs

Trauma-Informed Children's Residential Support Worker

EslandGrantham, England, GB
Full-time

Esland is seeking a Children's Residential Support Worker in Grantham at Bracken Lodge.The role is permanent full-time with a salary of £34,402–£35,025 per year, based on 8 sleeps per month and an ... Show more

 • Promoted

Growth Executive - £28,000 A Year

RainmakerLincoln, United Kingdom Of Great Britain And Northern Ireland, UK
Full-time

GROWTH EXECUTIVE - STARTING SALARY £28K + BONUS SCHEME.Rainmaker is a business growth consultancy working from our beautiful Fora offices in London's buzzy Shoreditch from Mondays to Thursdays, wit... Show more

 • Promoted

Headteacher

PolarisBottesford, Lincolnshire, GB
Full-time

Polaris Education - Scunthorpe School.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Professional develo... Show more

 • Promoted

Support Worker

HERITAGE CARE LTDGrantham, England, GB
Full-time +2

Ambient is a charitable organisation that provides a range of flexible individualised care and support services for people with learning difficulties, mental health support needs and older people.W... Show more

 • Promoted

Part-Time Care Assistant: Compassionate, Dignified Support

Prime LifeWaddington, England, GB
Part-time

Make a difference every day and give back to your community!.Prime Life are on the lookout for passionate and dedicated care professionals to join our friendly team as a Care Assistant, on a Part T... Show more

 • Promoted

Support Worker

Solo Support Services LtdBalderton, ENG, GB
Part-time +1

Position Title: Support Worker.Hours Per Week: 15 to 20 (Flexible shifts), or Bank.I am looking for a Part-time Support Worker to care for my young Son, who has a complex healthcare condition with ... Show more

 • Promoted

Graduate Software & Digital Innovation Developer

Belvoir CastleGrantham, England, GB
Permanent

Belvoir Castle seeks a Graduate Software & Digital Development Assistant to join their team in Grantham, England.This role offers graduates a real chance to take on technical responsibilities and d... Show more

 • Promoted

Graduate Planner – Infrastructure Projects & P6 Training

Maxim RecruitmentNewark on Trent, England, GB
Full-time

Maxim Recruitment is recruiting for a Graduate Planner to join an expanding infrastructure consultancy in Newark-on-Trent.A degree in Construction Management, Civil Engineering, Project Management ... Show more

 • Promoted

Graduate NPD Technologist

Freeworld FoodsLincoln, ENG, GB
Full-time +1

Salary £30,000 to £35,000 per annum dependant on experience.Working hours full time, permanent.Location Office based/Spalding centre, Lincolnshire.Benefits Great team culture and ethos,... Show more

 • Promoted

Technical Support Officer

Citizens AdviceGrantham, England, GB
Full-time

Provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.Raise the quality and effecti... Show more

 • Promoted

Children's Residential Support Worker (Temp-to-Perm)

Stratton Mills Recruitment LtdGrantham, Lincolnshire, GB
Permanent

All potential candidates should read through the following details of this job with care before making an application.Stratton Mills Recruitment is currently recruiting for Children's Residential S... Show more

 • Promoted

Graduate Software Engineer - £45,000 A Year

Defence and AerospaceLincoln, United Kingdom Of Great Britain And Northern Ireland, UK
Permanent

Do you have experience in Software Development in C++?.Do you have a degree in a related discipline?.If your answer to these is yes, then this could be the role for you!.As the Graduate Software En... Show more

 • Promoted

Business Development Lead

Recruitment Helpline LtdNewark, ENG, GB
Full-time +1

An excellent opportunity for an experienced Business Development Lead to join a well-established company.Competitive Salary, Depending on Experience.Since being established in 1984, they have grown... Show more

 • Promoted

Support Worker

solo support services ltdWinthorpe, Nottinghamshire, GB
Part-time +1

Position Title: Support Worker.Hours Per Week: 15 to 20 (Flexible shifts), or Bank.I am looking for a Part-time Support Worker to care for my young Son, who has a complex healthcare condition with ... Show more

 • Promoted

International Dentist: Mentored Start, CPD & Private Growth

Rodericks Dental PartnersGrantham, England, United Kingdom
Full-time

We are looking for dynamic and talented individuals to join our team.Our company has a passion for education, beginning with Dental Foundation Training, which our Directors have been involved in fo... Show more

 • Promoted

Senior Support Worker

AgincareGrantham, England, GB
Full-time

Are you ready to make a real difference in someone’s life? Are you ready to take the lead and make a meaningful difference in people’s lives? We’re looking for an experienced and motivated Senior S... Show more

 • Promoted

Portal Support Specialist

CPM Holdings, IncBrough, England, GB
Full-time

We also serve the corn wet milling, pet food, packaging, ethanol and wood industries and are the world leader in pelleting, particle size reduction equipment and automation.CPM has more than 1,280 ... Show more

 • Promoted

Senior Administrator (Maternity Cover)

Kedleston Group LimitedNewark on Trent, England, GB
Full-time +1

Job Type: Fixed Term - Maternity Cover - Full Time.Senior Administrator (Fixed Term - Maternity Cover) July 2026 - October 2027.To provide effective administrative support that ensures the smooth a... Show more