Job descriptionJob Tite: Service Design Tutor Location: Worcester 3 times per week Salary: £43,000 Knowledge * Strong knowledge of service design principles, frameworks, and human-centred design methodologies. * Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design. * Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement. * Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics. Experience * Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar. * Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting. * Experience conducting user research and translating insights into service improvements within complex organisations. * Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities. * Experience working collaboratively across product, delivery, technology, policy, and operational teams. * Ability to coach and develop others in service design practices. * Excellent communication, organisational, and time management skills, with the ability to manage multiple stakeholders an...