Family Support Worker

Job Description
Family Support Worker – Interventions Hub – 3 Month Contract

Location: Atlantic Wharf, Cardiff
Rate: £18.92 per hour (Umbrella)
Contract: Temporary (3 Months)
Hours: Full-Time
Working Pattern: Hybrid Working – 2 to 3 Days Office Based
Pay: Bi-weekly

Summary

The Family Support Worker role within the Interventions Hub is a temporary 3-month position focused on supporting children, young people, and families through early intervention and preventative services. The role is crucial in strengthening parenting capacity, improving outcomes for children, and preventing the need for higher-level statutory services. The successful candidate will deliver targeted support and interventions to promote health, wellbeing, development, and resilience, enabling families to achieve sustainable positive change.

Responsibilities

Family Support

• Deliver direct support and interventions to children, young people, and families.
  
• Build positive and effective relationships with families.
  
• Support parents to develop skills, confidence, and parenting capacity.
  
• Promote positive family relationships and reduce the risk of family breakdown.
  

Early Intervention & Prevention

• Provide support at the earliest opportunity to prevent escalation of need.
  
• Work with families to identify strengths and areas for development.
  
• Deliver outcome-focused interventions designed to improve family functioning.
  
• Support children and young people to achieve better outcomes.
  

Child Development & Wellbeing

• Promote children's health, development, and emotional wellbeing.
  
• Support parents in understanding and responding to their children's needs.
  
• Encourage positive routines and healthy development.
  
• Help families access appropriate community services and support networks.
  

Assessment & Planning

• Contribute to assessments of need and risk.
  
• Develop support plans and intervention programmes.
  
• Monitor, review, and record progress against agreed outcomes.
  
• Identify emerging concerns and escalate where appropriate.
  

Partnership Working

• Collaborate with social workers, schools, health professionals, early help services, community organisations, and voluntary sector partners.
  
• Attend multi-agency meetings as required.
  
• Contribute to integrated plans and coordinated support arrangements.
  

Safeguarding

• Recognise and respond appropriately to safeguarding concerns.
  
• Follow safeguarding policies and procedures.
  
• Share information appropriately with relevant professionals and agencies.
  
• Support children to remain safe and protected from harm.
  

Record Keeping

• Maintain accurate and timely case records.
  
• Complete reports, assessments, and intervention records.
  
• Use electronic systems and databases effectively.
  
• Ensure compliance with confidentiality and data protection requirements.
  

Requirements

Requirements:

Essential

• Enhanced DBS is essential.
  
• Experience working with children, young people, and families.
  
• Experience delivering family support, early intervention, or preventative services.
  
• Ability to work directly with families to improve outcomes for children and young people.
  
• Strong understanding of safeguarding and child protection procedures.
  
• Excellent communication and relationship-building skills.
  
• Full UK Driving Licence and sole use of a vehicle.
  
• Ability to work independently and as part of a team.
  

Desirable

• Previous Local Authority experience.
  
• Experience within Early Help, Family Support, Children's Services, or Youth Services.
  
• Knowledge of child development and parenting interventions.
  
• Experience working with vulnerable families and complex needs.
  

Working Environment

• Hybrid working arrangement.
  
• Based at Atlantic Wharf, Cardiff.
  
• 2–3 days office-based with community and family visits as required.
  
• Fast-paced early intervention and family support environment.
  
• Regular travel across the local area to support families.
  

Person Specification

Qualifications

Essential

• Relevant qualification in Family Support, Childcare, Youth Work, Education, Health & Social Care, or equivalent experience.
  

Desirable

• Early Help or Family Support qualification.
  
• Safeguarding training.
  
• Parenting programme or child development training.
  

Knowledge

Essential

• Understanding of child development and family support practice.
  
• Knowledge of safeguarding and child protection procedures.
  
• Understanding of early intervention and prevention services.
  
• Knowledge of working with vulnerable children and families.
  
• Good IT skills including Microsoft Office.
  

Desirable

• Knowledge of Children's Services and Early Help pathways.
  
• Understanding of multi-agency working.
  
• Knowledge of local support services and community resources.
  

Experience

Essential

• Experience working with children, young people, and families.
  
• Experience delivering family-focused interventions.
  
• Experience supporting vulnerable families.
  
• Experience working in partnership with professionals and agencies.
  
• Experience maintaining accurate records and case notes.
  

Desirable

• Previous Local Authority experience.
  
• Experience within Early Help, Family Support, or Children's Services.
  
• Experience undertaking parenting support work.
  
• Experience managing a varied caseload.
  

Skills & Competencies

Essential

• Excellent communication and interpersonal skills.
  
• Ability to engage effectively with children, young people, and families.
  
• Strong organisational and time-management skills.
  
• Ability to work independently and use initiative.
  
• Ability to work flexibly and manage competing priorities.
  
• Strong assessment and problem-solving skills.
  
• Resilience and ability to work positively under pressure.
  
• Good report-writing and record-keeping skills.
  

Additional Information

• Job Title: Family Support Worker – Interventions Hub
  
• This is a 3-month temporary contract
  
• Rate: £18.92 per hour (Umbrella)
  
• Location: Atlantic Wharf, Cardiff
  
• Hybrid working with 2–3 days office-based
  
• Pay is provided on a bi-weekly basis
  
• Enhanced DBS is essential
  
• Full UK Driving Licence and sole use of a vehicle are essential
  
• Previous Local Authority experience is highly desirable
  
• Experience working with children, young people, and families is essential
  
• Experience within Early Help, Family Support, or Children's Services is highly desirable
  

Requirements
Person Specification Qualifications Essential Relevant qualification in Health & Social Care, Childcare, Family Support, Youth Work, Education, or equivalent experience. Desirable Family Support or Early Help qualification. Safeguarding training. Disability support or SEND-related qualifications. Knowledge Essential Understanding of the needs of children with disabilities and additional needs. Knowledge of safeguarding and child protection procedures. Understanding of family support and early intervention approaches. Understanding of child development and wellbeing. Good knowledge of Microsoft Office packages and case management systems. Desirable Knowledge of Children's Services and Early Help pathways. Understanding of local support services available to families. Knowledge of SEND and disability legislation. Experience Essential Experience working with children and families. Experience supporting children with disabilities or additional needs. Experience undertaking assessments and interventions. Experience working alongside multi-agency professionals. Experience maintaining accurate records and reports. Desirable Previous Local Authority experience. Experience within disability services, early help, or family support teams. Experience delivering targeted family support interventions. Skills & Competencies Essential Excellent communication and interpersonal skills. Ability to build effective working relationships with diverse individuals and groups. Strong organisational and time management skills. Ability to work independently and manage a caseload. Ability to remain calm and resilient under pressure. Strong assessment and problem-solving skills. Good IT and case recording skills. Ability to engage and motivate families positively. Additional Information Job Title: Family Help Disability Advisor This is a 3-month temporary contract Rate: £21.60 per hour (Umbrella) Location: Atlantic Wharf, Cardiff Hybrid working arrangement Primarily home-based with attendance at County Hall and community visits as required Pay is provided on a bi-weekly basis Full UK Driving Licence and access to a vehicle are essential Previous Local Authority experience is highly desirable Experience supporting children with disabilities and additional needs is essential Experience within Family Support, Early Help, or Children's Services is highly desirable