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Digital Experience LeadMac Recruit Group • Glasgow, Lanarkshire, UK
Digital Experience Lead

Digital Experience Lead

Mac Recruit Group • Glasgow, Lanarkshire, UK
24 days ago
Job type
  • Full-time
Job description

We're looking for an experienced Digital Experience Lead to join a growing ecommerce business where you'll play a key role in improving online customer journeys, increasing conversion performance, and leading a culture of experimentation and continuous optimisation.


This is an exciting opportunity for someone who combines UX thinking, commercial awareness and data-driven decision making. You'll lead a small team while working cross-functionally with marketing, trading, content, CRM and development teams to deliver meaningful improvements that positively impact both customers and business performance.


The Role:
  • Lead the optimisation of key customer journeys across multiple ecommerce websites.
  • Identify customer pain points and opportunities through analytics, customer insight and behavioural data.
  • Develop wireframes, prototypes and UX recommendations to improve online experiences.
  • Drive A/B testing and experimentation programmes, creating evidence-based hypotheses and measuring outcomes.
  • Translate customer insights into prioritised optimisation roadmaps and business recommendations.
  • Work closely with external development partners to deliver high-quality website improvements.
  • Collaborate with internal stakeholders across digital, marketing, content, SEO, CRM and trading functions.
  • Coach and develop a small team of Digital...
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Digital Experience Lead • Glasgow, Lanarkshire, UK

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