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Sanderson Recruitment
3rd Line Support AnalystSanderson Recruitment • Glasgow, Lanarkshire, UK
3rd Line Support Analyst

3rd Line Support Analyst

Sanderson Recruitment • Glasgow, Lanarkshire, UK
25 days ago
Salary
£34,000.00 yearly
Job type
  • Permanent
Job description

-3rd Line Support Analyst
-Permanent
-Glasgow
-Salary circa £34k + On call + Package

Fantastic new opportunity to the market to join our Glasgow-based technology services client. The business is now recruiting for a for an experienced and technically-driven 3rd Line Support Analyst, as they continue to grow their operations team in Glasgow.

You will act as the highest level of technical escalation within the support function, tasked with diagnosing and resolving issues across infrastructure, cloud and networking as they arise.

This is an excellent opportunity for a senior technical professional who enjoys troubleshooting challenging issues, driving continuous improvement and working with modern cloud and data centre technologies.

Key Responsibilities:

  • Handling technical incidents and service requests.
  • Resolving infrastructure, server, storage, virtualisation, and networking issues.
  • Support and maintain cloud and hosted customer environments.
  • Co-ordinating and owning support tickets, ensuring service levels are maintained
  • Maintenance of core service platforms, including patching and incident resolution
  • Liaising with 3rd party vendors and customers
  • Creating and maintaining technical documentation

Technical Skills & Experience (A blend of):

  • Physical troubleshooting and installation skills across predominantly Windows servers
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3rd Line Support Analyst • Glasgow, Lanarkshire, UK

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