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Contact Centre DirectorCareline Support • Ringwood, Hampshire, Hampshire, UK
Contact Centre Director

Contact Centre Director

Careline Support • Ringwood, Hampshire, Hampshire, UK
26 days ago
Job type
  • Full-time
Job description

Role: Director of Careline

Location: Office based role. Ringwood, Hampshire

Reporting to: Managing Director

About the Role

Churchill Estates Management (CEM) is seeking an experienced, commercially minded Director of Careline to shape the future of its Careline service and play a key role in the continued growth of a fast-growing business with over 40,000 connections. This is a newly created position, established in response to the continued growth of the business.

This is a pivotal strategic leadership role with responsibility for developing the Careline proposition, strengthening client and partner relationships, driving service growth and ensuring operational excellence. Working closely with the Managing Director and senior leadership team, you will help set the direction for Careline, identify opportunities for expansion and innovation, and ensure the service continues to deliver outstanding outcomes for customers and external contract partners.

As Director of Careline, you will lead a dedicated team of 40 Colleagues responsible for providing 24-hour emergency response, customer support and monitoring services across our portfolio. Just as importantly, you will bring the ambition, energy and strategic mindset needed to work within a fast-growing business, ensuring Careline is positioned for future growth, commercial s...
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Contact Centre Director • Ringwood, Hampshire, Hampshire, UK

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