Surgery Scheduler No weekends, medical experience preferred

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision advance eye care and improve lives. Based in St. Louis Missouri over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets providing services that span the eye care continuum. For more information .

Company:Virginia Eye Consultants
Job Title: Patient Educator

Department: Ophthalmology
Reports To:Surgical Services Manager
Location: This position is based in Norfolk and requires occasional travel to our satellite offices. We pay mileage!
Pay:$18-22 DOE

Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) preferred

SUMMARY

The Patient Educatorinterfaces betweenpatients who are interested in surgery and the medical technical and administrative staff. They provide in-person or virtual screenings balanced education and counseling to prospective patientsregardingthe benefits of surgery and their options. They discuss cost and payment options including their intraocular lens options (ATIOLs). They may alsoassistinmaintainingrelationship management systems including data entry of marketing and outcome data. Ideally patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email phone or text messages and by sharing information verbally in writing or with links to short videos. Once in the office the Patient Educator meets with the patient prior to seeing the doctor usually during the time after they have undergone technician exam procedures and is waiting to see the physician.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position will require flexibility and a broad knowledge base with ability to perform any of the below tasks.

• Providesexceptional customer service during every patient encounter (in person or via phone)
• Displaysa professional attitude greetspatients promptly with a smile and thanksthem when they leave
• Practicesurgencyat all timeswith patientstime as well as doctorstime and schedule and managespatient flow
• Complieswithall company policies and proceduresincluding HIPAA (Health Insurance Portability and Accountability)
• Servesas support to patients for patient education counseling and inquiries:
• Discussion of patients vision goals for after surgery
• Discussion of patients daily living activities and hobbies
• Explanation of eye anatomy and the cataract orrefractive surgical procedure
• Explanation of each lens or package options and the benefits and limitations of these technologies (asappropriate forpatients needs)
• ProvidesATIOL educational materials to patientsthrough different modalities ( video links printed materials etc.) andassistswithmaintainingpatient access to these materials throughout the practice
• Providesexplanation of lens or package pricing structure and payment/financing options with prospective patients
• Serves as the liaison between patients and physicians:
• Communicates patients vision goals and ATIOL interest
• Communicates past ocular history as related to potential candidacy for ATIOL (i.e. refractive surgerymonovision contact lens wear astigmatism trauma pathology etc.)
• Coordinates with practice staff to ensure seamless patient transfers
• Facilitates prompt professional patient-friendly communications (i.e. phone calls emails portal etc.) between patient and physician orreferring physician and surgeon
• Assistsin the practice development of ATIOL Program:
• Collaborates with administration for patient incentive letters marketing for promotions and gathering patient testimonials for practice materials and social media
• Compiles and generates patient data using tracking tools and/or spreadsheets
• Sends practice product and/or treatment and financing information via email or mail to non-closed leads
• Follows up with non-closed leads via phone email portal or mail and records progress using tracking tools and/or spreadsheets
• Job mayrequireother duties as assigned

QUALIFICATIONS

• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow adapt and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Ability to interact with all levels of employees in a courteous professional manner at all times
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice
• Commitment to work over 40 hours to meet the needs of the business
• Ability to work weekends when applicable
  
  

EDUCATION AND/OR EXPERIENCE

• High School diploma or GED equivalent is required
• Experience in financial counseling is preferred
• Experience working with insurance is preferred
  
  

LICENSES AND CREDENTIALS

• Minimum Required: None
  

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel Word PowerPoint Outlook
  

PHYSICALREQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%) sitting (50%) and standing (50%) with regular bending stooping and reaching (2550%). Employees must be able to lift carry push and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential as the role demands constant grasping writing/typing and use of technology. Visual and auditory acuityincluding color depth peripheral vision and the ability to adjust focusis required100% of the time. Occasional driving or climbing may also be necessary.

Perks:

• Full Benefits Package - Medical Vision Dental and Life Insurance
• 401k Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

If you need assistance with this application please contact . Please do not contact the office directly only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 18 - 22