Housing & Support Worker (AWDO-P14948)

Housing & Support Worker

A compassionate Housing & Support Worker is required to support women and children in specialist supported accommodation, providing housing advice, safeguarding, advocacy and person-centred support.

If you’ve also worked in the following roles, we’d also like to hear from you: Housing Support Officer, Supported Housing Officer, Domestic Abuse Support Worker, Refuge Support Worker, Women’s Support Worker, VAWG Support Worker, Case Worker, Key Worker, Community Support Worker, Residential Support Worker

PLEASE NOTE: Due to the gender specific nature of this role, applications can only be accepted from women candidates. This includes all women whose gender is female, including those who hold a gender recognition certificate (GRC). Gender is considered to be a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.

SALARY: £29,000 per annum

LOCATION: Islington, North London

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week working Monday to Friday, working 8.30am to 5pm including a half hour unpaid break

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing & Support Worker to join a specialist supported accommodation service helping women and children rebuild safer, more independent futures.

As a Housing & Support Worker you will manage a caseload of residents, delivering practical and emotional support, advocacy, safety planning and housing guidance tailored to each woman’s needs.

This Housing & Support Worker role would suit someone who is calm under pressure, trauma-informed and committed to making a meaningful difference in a varied onsite support environment.

DUTIES

Your duties as the Housing & Support Worker include:

• Resident Support: Provide practical and emotional support to women and their children, building trust and promoting confidence, safety and independence

• Support Planning: Develop personalised support plans, risk assessments and safety plans, carrying out regular key work sessions and reviewing progress

• Housing and Wellbeing Advice: Support residents with housing, benefits, finances, wellbeing, parenting, legal matters and access to community services

• Admissions and Move-On: Welcome new residents through admissions and induction, coordinate move-on planning and help residents prepare for independent living

• Advocacy and Partnership Working: Liaise with housing providers, health services, police, social care, solicitors and partner agencies on behalf of residents

• Safeguarding and Records: Promote safeguarding, respond appropriately to risk and maintain accurate confidential case records and documentation

• Refuge Environment: Help maintain a safe, welcoming and well-managed refuge through health and safety checks, property inspections and reporting repairs

• Participation and Tenancy Support: Monitor rent and service charge payments, support tenancy responsibilities and encourage participation through meetings and life skills activities

We're looking for someone who is passionate about supporting women and understands the importance of trauma-informed, person-centred practice.

CANDIDATE REQUIREMENTS

ESSENTIAL

• Due to the gender specific nature of this role, applications can only be accepted from women candidates. This includes all women whose gender is female, including those who hold a gender recognition certificate (GRC). Gender is considered to be a genuine occupational requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.

• Experience supporting vulnerable adults within housing, domestic abuse, homelessness or another support setting

• A good understanding of domestic abuse, coercive control, trauma and the impact of violence against women and girls

• Experience carrying out support planning, risk assessments and safeguarding

• Knowledge of housing, welfare benefits and tenancy sustainment

• Excellent communication and relationship-building skills

• Strong organisational skills with accurate record keeping

• Confidence using Microsoft Office and digital case management systems

• Ability to work independently, prioritise effectively and remain calm in challenging situations

DESIRABLE

• Experience working within a residential domestic abuse or refuge service

• Knowledge of housing law or homelessness pathways

• A relevant qualification in housing, social care, VAWG or community support

This is an opportunity to make a genuine difference to the lives of women and children at one of the most important moments in their journey.

You'll become part of a supportive team that values collaboration, compassion and professional development, while working in a role where your skills, empathy and commitment have a lasting impact every single day.

If you're ready to help women build safer futures, we'd love to hear from you.

This role is subject to an Enhanced DBS check

Closing Date: 29 July 2026

Interviews: Will take place face to face in Stamford Hill, week commencing 3 August 2026

HOW TO APPLY

Please submit your CV and short Covering Letter detailing how you meet the requirements of this role. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14948

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