Your new role
At Sofology, we know a sofa is much more than a piece of furniture; its where life happens. When things dont go quite as planned, our customers need someone who listens, understands, and takes ownership. As a Complaints Adviser, youll be that person.
Youll be the voice of reassurance and resolution, handling customer concerns with empathy, professionalism, and care.By investigating issues, finding solutions, and keeping customers informed every step of the way, youll help turn challenging situations into positive experiences and rebuild confidence in the Sofology brand.
Using your exceptional communication and problem-solving skills, youll manage complaints across multiple channels, ensuring every customer feels heard, valued, and supported.From investigating complex complaints and finance concerns to supporting customers through Subject Access Requests, property damage claims, and escalations involving the Furniture & Home Improvement Ombudsman or Section 75 claims, youll take ownership of every case, delivering fair outcomes and helping restore confidence in the Sofology experience.
Because at Sofology, even when things go wrong, we believe every customer deserves to have the red carpet rolled out for them.
A day in the life of
Managing a varied caseload of customer complaints, taking full ownership of each case and seeing it t...
Complaints Adviser • Warrington, Cheshire, Cheshire, UK
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