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Import Customs Clearance Co-OrdinatorRight Now Recruitment • Hayes, ENG, GB
Import Customs Clearance Co-Ordinator

Import Customs Clearance Co-Ordinator

Right Now Recruitment • Hayes, ENG, GB
24 days ago
Job type
  • Full-time
Job description

Job Description

Right Now Group is seeking an experienced Import Customs Clearance Coordinator to join a busy and dynamic freight forwarding team.

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This is an excellent opportunity for a customs professional who thrives in a fast-paced freight forwarding environment. You'll play a key role in ensuring the smooth and compliant clearance of import shipments, working closely with internal teams, customers, transport providers, and HMRC to deliver an exceptional level of service.

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Key Responsibilities of Import Customs Clearance Coordinator

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  • Preparing and submitting customs declarations for air freight imports.
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  • Preparing and processing pre-lodgements and T1 transit documents for road freight imports.
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  • Liaising directly with HMRC to resolve customs-related queries and issues.
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  • Ensuring all customs declarations are accurate, compliant, and submitted within required timescales.
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  • Booking air freight shipments from pre-alert documentation.
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  • Working closely with the Customer Service team to ensure all required import documentation is received before goods arrive in the UK.
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  • Communicating directly with customers when required to obtain or clarify shipment information.
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  • Monitoring and tracking shipments, providing timely updates to customers and internal stakeholders.
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  • Identifying potential operational issues and taking proactive steps to minimise delays.
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  • Creating and maintaining ETSF records using ASM Sequoia and ensuring all associated documentation is accurate.
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  • Maintaining and updating internal systems to support the efficient movement of goods.
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  • Managing a shared team mailbox and handling inbound telephone enquiries professionally.
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  • Collaborating with the in-house Transport team to coordinate collections and deliveries in line with customer requirements.
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  • Supporting the wider Import team with day-to-day operations and contributing to continuous process improvements.
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  • Undertaking any additional duties required to support the smooth and efficient running of the department.
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Shift: 4 on 4 off

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Hours: 07:00 to 19:00

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Salary: £29,000 to £35,000

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Skills & Attributes of Import Customs Clearance Coordinator:

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  • Previous experience in customs clearance within freight forwarding or logistics.
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  • Strong knowledge of UK import customs procedures and HMRC regulations.
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  • Experience preparing import declarations, pre-lodgements and T1 documentation.
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  • Excellent attention to detail and a high level of accuracy.
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  • Strong organisational skills with the ability to manage multiple priorities.
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  • Confident communication skills and the ability to build effective relationships with customers, colleagues and external agencies.
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  • A proactive approach to problem solving and identifying operational improvements.
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  • Experience using customs software such as ASM Sequoia would be highly advantageous.
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  • Competency using Microsoft Office and freight forwarding systems.
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  • Adherence to Woodland Group policies, procedures and compliance standards.
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  • Positive contribution to departmental efficiency and continuous improvement initiatives.
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Import Customs Clearance Co-Ordinator • Hayes, ENG, GB

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