Care Coordinator in Primary Care Network

Care Coordinator in Primary Care Network North Halifax Primary Care Network (PCN) Are you passionate about delivering excellent patient care and making a real difference to your local community? Do you enjoy working with people, coordinating services, and being part of a supportive multidisciplinary team? North Halifax PCN is a well-established network of four collaborative practices delivering outstanding care to our population for over 7 years. Our vision is to build services that improve patient outcomes, share clinical skills consistently, ease practice workload, and continue to develop our premises. We are looking for an enthusiastic and motivated Care Co-ordinator / Patient Services Co-ordinator to join our friendly Personalised Care Team (PCT). This is an exciting opportunity for someone who enjoys a varied role, combining patient-facing reception duties with care coordination and project work that supports improvements in patient care. How to Apply If you believe you have the skills, qualities and enthusiasm to succeed in this role, we would be delighted to hear from you. Please ensure your application demonstrates how you meet the essential criteria outlined in the person specification. Applicants may submit either a completed application form or a CV. Please note: We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. Main duties of the job This is a part-time position (25 hours per week), working between 08:00am 6:00pm. The successful candidate will work on a rota basis from our purpose-built Mixenden Community Hub, providing a welcoming and professional reception service for patients while also supporting the wider work of the Personalised Care Team. The role offers an excellent opportunity to develop skills across patient services, care coordination, administration and quality improvement projects. While many responsibilities align with the Primary Care Network Direct Enhanced Service (DES), you will also contribute to a range of initiatives designed to improve patient outcomes and service delivery across the PCN. Occasionally, there may be a requirement to work from one of our member GP practices. Therefore, applicants must preferably ( not essential) be able to travel independently between sites. What We Offer * A varied and rewarding role within a supportive and friendly team * training and ongoing development opportunities. * The opportunity to contribute to innovative projects that improve patient care. * Experience working across a multidisciplinary Primary Care Network. General responsibilities require the post holder to conform with the following principles: * Equality, Diversity & Inclusion (ED&I) * Safety, Health, Environment and Fire (SHEF) * Confidentiality * Quality & Continuous Improvement (Q & CI) * Induction Training * Learning and development * Collaborative working * Security * Professional conduct About us North Halifax PCN is a well-established, forward-thinking collaboration of four GP practices (Beechwood Medical Centre, Caritas Group Practice, Keighley Road Surgery, and Plane Trees Group Practice) serving approximately 38,000 patients across North Halifax. We operate a hub-and-spoke model that supports integrated, patient-centred care. Our multidisciplinary team includes a diverse clinical mix of professionals which allows us to address a wide range of health needs and deliver high-quality, personalised care. The network is clinically led by a Clinical Director and supported by a dedicated team under a Lead Practice model. This structure ensures service continuity and integration with NHS pension benefits. At North Halifax PCN, we pride ourselves on being progressive, collaborative, and adaptive. Our Vision and Purpose * Collaborate to build services that improve patient care and outcomes. * Share clinical skills consistently across practices, focusing on effective delivery of Directed Enhanced Services. * Reduce workload for practices by utilising the specialist expertise of our PCN roles. * Develop infrastructure through a robust estates strategy that supports service growth and delivery. We have moved into our new premises which enhances the multidisciplinary team work, team building, peer review and supervision and allow dedicated space for clinics to run. For more details on our organisation, see www.northhalifaxpcn.com Job responsibilities This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the North Halifax PCN. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the organisation. This list may be amended, following consultation with the post-holder, to facilitate the development of the role, the Network and the individual. Main Duties: * Be the first point of contact at the hub reception to help navigate and co ordinate the patients care needs including arriving for appointments, onward signposting, co ordination at practices as needed and being a member of North Halifax PCN as a team * Work on rotation with the other care coordinators to provide in person guidance to patients coming to our new premises in Mixenden Hub * Undertake responsibilities in line with the PCN DES and focus on the delivery of the PCN care model to reflect local priorities, health inequalities and population health management providing a point of contact to facilitate continuing care requirements * Bring together all of a persons identified care and support needs and what matters to them * Provide coordination and navigation for individuals and their carers across health and care services, working closely with the PCN team * Support the coordination and delivery of multidisciplinary work streams within the PCN * Build and maintain relationships within the Network, including staff at member practices, to encourage best practice and outcomes * Work in partnership with the PCN and practice teams to provide extra capacity, resource, and expertise to support North Halifax patients preparing for and following-up clinical interventions * Work closely with other health and social care professionals to identify and support patients making sure that access to appropriate services is available to them and ensuring that their needs are met * Proactively identify and work with NH PCN patients to support their personalised care needs. * Help people to manage their needs, answer their queries and support them to make and attend appointments * Ensure that people have good quality information to help them make choices about their care * Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing * Consult with patients and family members to discuss their health needs where appropriate * Signposting support to patients/family/care home on information about patient condition(s) * Provide coordination and navigation for people and their carers across health and care services, alongside working closely with the Social Prescriber Link Workers and other primary care roles. * Maintain accurate and contemporaneous patient records at all times * Raise and report issues/concerns and monitor until a resolution is achieved * Demonstrate flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner. Person Specification Experience * Experience of working with the general public * + Experience of working in a healthcare setting or in the leisure industry/public/voluntary sector * + Experience of working with vulnerable people * + Experience of working as a health advisor Qualifications * Educated to GCSE level or equivalent * + NVQ Level 2 in Health and Social Care or other relevant professional academic qualification Skills, Knowledge and Personal Qualities * Skills: * + Excellent communication skills (written and oral) * + Clear understanding of confidentiality * + Clear, polite telephone manner * + Competent in the use of MS Office and Outlook * + Effective time management (planning and organising) * + Ability to work as a team member and autonomously * + Ability to work under pressure * + Excellent interpersonal skills * +Problem-solving & analytical skills * + Ability to follow policy and procedure * + Polite and confident * + Flexible and cooperative * + Motivated * + Forward thinker * + High levels of integrity and loyalty * + Sensitive and empathetic in distressing situations * Other Essential requirements: * + Flexibility to work outside core office hours * + Satisfactory Disclosure Barring Service (DBS) check * Knowledge: * + General understanding of well-being and community services * + Good understanding of interventions, behavioural and motivational change methodologies * + Knowledge of local health and social organisations and the services they deliver * Other requirements: * + Driving licence and use of a car Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name North Halifax Primary Care Network Address North Halifax Primary Care Network Unit 1 Mixenden Community Hub 101 Mixenden Road £24,900 a year The pay is WTE and will be prorated for the hours Contract Permanent Working pattern Part-time Reference number A3735-26-0005 Job locations North Halifax Primary Care Network Unit 1 Mixenden Community Hub 101 Mixenden Road J-18808-Ljbffr