Technical Helpdesk Agent

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business. As we are expanding our team, we’re looking for a Technical Helpdesk Agent to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen! About the role: As a Technical Helpdesk Agent you will be responsible for ensuring a smooth and compelling experience for our merchants, supporting them with hardware, software, and service-related enquiries. What you’ll do: Provide first-class technical support via phone and email to myPOS merchants Troubleshoot hardware and software issues related to payment terminals and online acquiring services Guide customers through technical solutions in a clear, patient, and professional manner Ensure every customer interaction is a positive experience, reinforcing trust in the myPOS brand Escalate complex issues appropriately while maintaining ownership of the customer journey Log, track, and resolve issues within internal CRM and ticketing systems Collaborate with internal teams to ensure feedback and insights are shared Adhere to operational processes and quality standards, even during high-demand periods What you bring: Previous experience in a technical support or helpdesk role (payment technology experience a bonus) Exceptional communication and problem-solving skills Technically confident with hardware/software troubleshooting Calm under pressure, with a proactive and solution-oriented mindset Strong organisational skills and attention to detail A genuine desire to provide an exceptional customer experience Flexibility to work shifts, including evenings and weekends as part of a rota A personal style that demonstrates authority, commitment and consistency, and inspires trust and confidence Why you should join myPOS: Vibrant international team operating in hi-tech environment Annual salary reviews, promotions and performance bonuses myPOS Academy for upskilling and training Unlimited access to courses on LinkedIn Learning Annual individual training and development budget Refer a friend bonus as we know that working with friends is fun Teambuilding, social activities and networks on a multi-national level What we offer: 21 days holiday Your birthday off (paid) Company events Company pension Free eye test from Specsavers Access to PERKBOX Dress down Friday Who we are: Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy. Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past. Pro tip: Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth! myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances. Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!