A permanent vacancy has arisen within our Earth Moving After Sales department based in Sheffield for a Service Controller.
The role contributes to the success of Liebherr-Great Britain Ltd Earth Moving Technical Division by offering effective customer service through clear communication with Field Service Engineers ensuring parts and services are provided in a timely manner whilst always ensuring outstanding customer service and working within the Companys key result areas;Business Performance Customer Focus People and Teamwork Leadership.
Assisting the After Sales Supervisor in carrying out the duties necessary in supporting the service department and providing industry leading customer service.
Answering inbound calls in a swift and efficient manner obtaining customer details order numbers or any other authorisation when required.
Organising of all parts labour tooling and other necessary resources required for the efficient completion of any job.
Preparing jobs ready to close and invoice in timely manner justifying costs incurred to both external and internal customers (including warranty and service agreements) and ensure effective management of the depots WIP.
Liaising with customers to schedule jobs including the maintenance of machines and ensuring the complete schedules and defects are controlled through the Service mailbox and sent to customers in a timely manner.
Monitoring and recording of machine hours to ensure regular maintenance of machines is carried out.
Raising Sales Orders Work Orders Purchase Requests and Invoices both internally and to customers.
Following up in a timely manner all services with a defect correspondence sent to customers detailing any faults or recommendations when the job is complete.
Assisting with communicating with Field Service Engineers to compile and prepare estimates for secondary work reported from services
Maintaining an organised system of work ensuring filing and documentation are handled in a timely manner and logically filed and stored.
Ensuring warranty exchange and new parts are returned within a set time frame following the internal process for correctly logging and storing.
Using Liebherr systems to be to determine tooling and spare parts requirements for field service engineers.
Monitoring courier deliveries and informs relevant individuals of missing or incorrect parts.
Developing and maintaining good relationships and a positive approach between the team customers and suppliers to keep them advised of the progress of jobs ongoing or any outstanding work.
Maintaining a high level of H&S awareness and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
The successful candidate will require the following:
Is able demonstrate competencies and skills for the role through service-related experience in a similar industry
Ability to use own initiative
Able to demonstrate ability to work effectively in a pressurised environment. Good communicator at all levels
The opportunity to work with an industry-leading manufacturer.
Secure and progressive work environment.
Competitive salary and benefits.
Training and personal development
Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Aleksandra Szczepanska.
One Passion. Many Opportunities.
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherrs products throughout the United Kingdom and Ireland.
Liebherr-Great Britain Ltd.
Unit 12 Evolution
S60 5WG Sheffield
United Kingdom (GB)
Aleksandra Szczepanska
Not translated in selected languageYourLiebherrCareer Service Controller Sheffield, Earthmoving • Sheffield, England, UK
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