Hidden within Fortnum & Mason’s historic Royal Exchange is an evolving cocktail destination where artistry, innovation and heritage come together. By day, an elegant retreat; by night, a vibrant speakeasy-style bar serving beautifully crafted drinks and unforgettable guest experiences. We are looking for a Head Bartender to take ownership of this dynamic space — someone who can elevate the offer, inspire the team and deliver exceptional standards synonymous with Fortnum’s We are currently looking for an experienced Head Bartender to lead the bar team and creating a pleasant customer experience.
Why Work For Us:
Competitive hourly rate + paid overtime
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
28 days holiday + a day off for your birthday and 5 extra wellbeing days off
Matched pension scheme and career development opportunities
Great pathways for career development and progression, with opportunities to grow within Fortnum & Mason’s diverse and dynamic business.
And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years
Key Accountabilities:
Work alongside the team and lead the bear to ensure the smooth running of the Bar service
Ongoing and up to date knowledge of the Wine Cellar, Cocktail menu and all other specialist beverages that the Bar offers
Constantly looking for areas where we can deliver more
Commit to deliver exceptional customer service at all times
To have a full understanding of all items of equipment, their uses, and where they are kept
Create and deliver an extraordinary customer experience, meeting all targets set
Act as a role model at all times with customer experience at the top of the agenda
Demonstrate an authentic and passionate understanding of brand, menus and Bar service
We expect the successful candidate to have the following skills and experience:
Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
Experience as a Head Bartender supervising a bar
Continuous improvement and development of knowledge of all wines, spirits cocktails and beverages served along with any recommended pairings
Create and deliver an extraordinary customer experience, meeting all targets set
Ability to multitask, prioritize and manage time effectively
Solid interpersonal and communication skills
Ability to think quickly and rationally to ever-changing situations
Consistently lead by example
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Head bartender - Royal Exchange • London, UK
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