Client Advisor

Introduction

At Gallagher we help clients face risk with confidence because we believe that when businesses are protected theyre free to grow lead and innovate. Youll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.Here youre not just improving clients risk profiles youre building trust. Youll find a culture grounded in teamwork guided by integrity and fueled by a shared commitment to do the right thing. We value curiosity celebrate new ideas and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.If youre ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are looking to recruit a Client Advisor to join our growing successful Public Sector Division based in our Manchester Birmingham or Swindon office.

Our Public Sector Division is a fast-paced collaborative and competitive group of professionals who are all driven to succeed. If you share this attitude we look forward to hearing from you.

In this role you will build good relationships with our clients showcasing your technical expertise and excellent communication skills. Reporting directly in to the PSE Team Manager you will work with experienced Client Directors and together provide outstanding service to our clients within the Public Sector and Education division.

This role can be based out of either our Manchester or Birmingham office.

How youll make an impact

• Create documents for new customers about their insurance requirements
• Obtain renewal terms for customers and research suitable alternatives to produce presentations; our account managers discuss these with customers during face to face meetings.
• Coordinate all renewal quotes for existing customers along with any mid-term adjustments to be considered. Ensure all customer details are recorded accurately and entered onto system in a timely fashion
• Manage insurer queries in relation to customer policies. Confirm cover with relevant insurers process policies and chase up outstanding documentation when required
• Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive
• Deal with account queries and credit control matters highlighting any concerns to account managers in a timely manner
• Grasp and apply fundamental legal and regulatory policy for internal policies and the insurance contract as required.

About you

• Larger Commercial/ Corporate Insurance cross class experience is desirable
• Holding or working towards one of the Chartered Insurance Institute Qualifications: Dip CII/ FIT is desirable as is being educated to GCSE standard or equivalent.
• Worked to targets within a regulated measurable framework and achieved SLAs
• Risk aware in handling customer information. Able to recognise potential risk and seek advice when required
• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process driven to deadlines happy to forward plan organise and analyse information.
• Highly accurate with a strong attention to detail using initiative when assisting team members
• Fully proficient in MS office
• Eligible to work in the UK

Compensation and benefits

On top of a competitive salary great teams and exciting career opportunities we also offer a wide range of benefits.

Below are the minimum core benefits youll get depending on your job level these benefits may improve:

• Minimum of 25 days holiday plus bank holidays and the option to buy extra days
• Defined contribution pension scheme which Gallagher will also contribute to
• Life insurance which will pay 4x your basic annual salary which you can top-up to 10x
• Income protection well cover up to 50% of your annual income with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan offering company shares at a discount
• Share incentive plan HMRC approved tax effective stock purchase plan
• Critical illness cover
• Discounted gym membership with over 3000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business and its embedded into the fabric of our organisation. For more than 95 years Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities experiences and talents allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities if you do you may find some parts of the recruitment process more challenging than others. Dont worry were here to help however we can only do this if you let us know.

Should you require reasonable adjustments to your application please get in touch with . If youd prefer to speak on the phone please request a call back leaving details so we get in touch.

Our employing entity Arthur J. Gallagher Services (UK) Limited is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity marital status civil partnership status parental status race ethnicity colour nationality disability sexual orientation religion/ belief age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers employees vendors or customers based on race color religion creed gender (including pregnancy status) sexual orientation gender identity (which includes transgender and other gender non-conforming individuals) gender expression hair expression marital status parental status age national origin ancestry disability medical condition genetic information veteran or military status citizenship status or any other characteristic protected (herein referred to as protected characteristics) by applicable federal state or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship including but not limited to recruitment hiring training promotion transfer demotion compensation benefits layoff and addition Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Required Experience:

Unclear Seniority

Employment Type : Full-Time
Experience: years
Vacancy: 1