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Dorchester Collection
Host/Hostess - The PromenadeDorchester Collection • Park Lane, Mayfair WK QA London
Host/Hostess - The Promenade

Host/Hostess - The Promenade

Dorchester Collection • Park Lane, Mayfair WK QA London
25 days ago
Job type
  • Permanent
Job description

Position Overview

Our Host/ess are key to creating the warmest of welcomes to our hotel! Entrusted with providing outstanding and seamless guest service. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

What you'll get

Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:

  • Competitive salary and employee bonus scheme
  • Complimentary stays in our hotels, subject to availability with breakfast included
  • World-class training and development
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • Complimentary laundry service
  • Access to our online benefits and discounts platform
  • Recognition schemes including our employee of the month programme
  • Social events throughout the year, including our summer boat party and winter ball
  • Complimentary meal whilst on shift at our staff restaurant

What you'll do

A day in the life of our Host/ess demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our Host/ess accomplish would be lengthy but the list below is essential to know.

  • Our Host/ess are responsible for managing reservations and table allocations during their day. This will include meeting and greeting guests, seating guests to allocated tables and bidding them farewell on departure all to ensure our guests receives nothing but the best experience.
  • Sometimes our guests have special requests involving dietary requirements, food and drink preferences and even special occasions. Most of these requests are fulfilled by our Host/ess.
  • Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of Host/ess is to live their behaviours to continue to create our legacy.
  • Communication is what keeps our departments running perfectly. Our Host/ess must communicate with other departments and extended hotel team in order to ensure the alignment remains.

*Please note: a points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 1 January 2021, and this role does/does not provide visa sponsorship. Based on this new system:

  • Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to apply to work in the UK.
  • EU, EEA or Swiss citizens who already lived in the UK by 31 December 2020 need to apply to the EU Settlement Scheme by 30 June 2021 and obtain a settled or pre-settled status to continue living and working in the UK after this date.
  • All other nationalities that require a visa to be eligible to work in the UK will continue. Please refer to the official government website for further information.

What you'll bring

  • All of our employees are ambassadors of our Vision, Values and culture. Our Host/ess do this with all they do.
  • We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
  • Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our hotel. Our Host/ess must feel comfortable communicating in this language.

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Host/Hostess - The Promenade • Park Lane, Mayfair WK QA London

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