PURPOSE
OF JOB:
As an assistant manager of a pub, you will work closely with
the general manager to oversee the daily operations and provide excellent
customer service. You will assist in managing the pub's staff, ensuring a
positive work environment, and maintaining high standards of quality and
cleanliness. Your role is crucial in creating a welcoming atmosphere and
ensuring that customers have a pleasant experience.
RESPONSIBILITIES:
-
Staff Supervision: Assist in recruiting,
training, and supervising pub staff. Provide guidance, support, and
constructive feedback to ensure high performance and adherence to policies and
procedures. Conduct regular staff meetings and training sessions.
-
Customer Service: Foster a customer-centric
environment and ensure exceptional service is provided to patrons. Handle
customer inquiries, complaints, and feedback in a professional and timely
manner. Resolve any issues to ensure customer satisfaction.
-
Operations Management: Assist in managing daily
operations, including opening and closing procedures, cash handling, and
inventory management. Ensure compliance with health and safety regulations and
maintain cleanliness and hygiene standards.
-
Sales and Marketing: Collaborate with the
general manager to develop and implement sales strategies to achieve revenue
targets. Promote pub events, specials, and promotions to attract customers and
maximize sales opportunities.
-
Financial Management: Assist in monitoring
expenses, controlling costs, and managing budgets. Help with inventory control,
ordering supplies, and managing vendor relationships. Prepare reports and
financial statements as required.
-
Teamwork and Communication: Foster a positive
work environment by promoting teamwork, effective communication, and
cooperation among staff members. Liaise with other departments or external
parties, such as suppliers or entertainment providers, as necessary.
-
Compliance: Ensure compliance with licensing
laws, regulations, and health and safety standards. Stay updated on changes in
regulations and implement necessary measures to meet legal requirements.
-
Problem Solving: Proactively identify and
resolve operational issues or challenges. Make decisions in the absence of the
general manager and escalate significant concerns when necessary.
-
Pub Maintenance: Coordinate maintenance and
repairs, ensuring that the pub's facilities and equipment are well-maintained
and in good working order. Report any maintenance issues to the appropriate
department or service provider.
-
Training and Development: Assist in developing
and delivering training programs for staff to enhance their skills and
knowledge. Keep up-to-date with industry trends and developments to provide
staff with relevant information.
Assistant Manager • Waterlooville, United Kingdom
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