Lifestyle Manager – SHY Lifestyle

Job Description

The Role

We are seeking an experienced proactive and highly organised Lifestyle Manager to lead and grow our team.

This is a client-facing role requiring outstanding communication skills exceptional attention to detail and the ability to anticipate client needs before they arise. You will manage a portfolio of UHNW clients while delivering bespoke lifestyle solutions across travel dining entertainment and personal services.

The successful candidate will thrive in a fast-paced environment enjoy solving complex requests and be passionate about delivering world-class service.

Key Responsibilities

Client Relationship Management

Manage a dedicated portfolio of UHNW clients

Build trusted long-term relationships through exceptional service

Understand each clients personal preferences and anticipate future needs

Act as the primary point of contact across all lifestyle requests

Ensure every interaction reflects SHY Lifestyles luxury brand standards

Concierge & Lifestyle Services

Manage requests including:

Luxury hotel reservations

Restaurant bookings worldwide

Private villa sourcing

Private jet and helicopter charters

Yacht charters

Luxury cruises

ChauCeur services

Event tickets (sports concerts theatre)

VIP access and hospitality

Exclusive experiences

Shopping requests

Gift sourcing

Family travel arrangements

Travel Planning

Design bespoke international itineraries

Source luxury accommodation

Coordinate flights transfers and logistics

Arrange visas where required

Provide destination recommendations

Monitor travel and proactively manage schedule changes

Supplier Management

Develop and maintain relationships with:

Luxury hotels

Restaurant partners

Private aviation providers

Yacht brokers

DMCs

Tour operators

ChauCeur companies

Security providers

Event organisers

Luxury retailers

Negotiate preferential rates and VIP amenities wherever possible.

Operations

Manage requests eCiciently using the company CRM

Maintain accurate client profiles and preferences

Ensure all bookings are confirmed accurately

Prepare detailed client itineraries

Monitor ongoing trips and bookings

Resolve issues quickly and professionally

Maintain strict confidentiality at all times

Business Development

Identify opportunities to enhance client engagement

Promote additional services where appropriate

Introduce new supplier partnerships

Support member retention and client growth

Represent SHY Lifestyle at networking events and industry functions

Requirements

Skills & Experience

Essential

Minimum 3 years experience in luxury concierge lifestyle management luxury travel or private aviation and experience in leading a team.

Experience working with UHNW clientele

Excellent written and verbal communication

Strong organisational skills

Ability to multitask under pressure

Exceptional attention to detail

Strong commercial awareness

High level of discretion and confidentiality

Flexible approach to working hours

Proficiency with Microsoft OCice and CRM systems

Desirable

Existing luxury hospitality network

Knowledge of private aviation and yacht charter

Experience with GDS systems

Additional language(s)

Experience within a luxury travel agency family oCice or concierge company

Personal Attributes

The ideal candidate will be:

Professional and polished

Calm under pressure

Resourceful and solution-oriented

Personable and confident

Highly organised

Adaptable and flexible

Passionate about luxury hospitality

Commercially minded

Proactive rather than reactive

Able to think creatively to fulfil unique client requests

Benefits

Working Hours

Full-time

MondayFriday (9am to 5pm) with flexibility outside standard oCice hours

Participation in an out-of-hours rota may be required

International travel may occasionally be required

What We Offer

Competitive salary

Performance-based commission scheme

Career progression within a growing luxury lifestyle business

Ongoing training and development

Access to exclusive hospitality events and industry partners

Opportunity to go on FAM trips and global work-related conferences

Required Skills:

Skills & Experience Essential Minimum 3 years experience in luxury concierge lifestyle management luxury travel or private aviation Experience working with UHNW clientele Excellent written and verbal communication Strong organisational skills Ability to multitask under pressure Exceptional attention to detail Strong commercial awareness High level of discretion and confidentiality Flexible approach to working hours Proficiency with Microsoft OCice and CRM systems Desirable Existing luxury hospitality network Knowledge of private aviation and yacht charter Experience with GDS systems Additional language(s) Experience within a luxury travel agency family oCice or concierge company Personal Attributes The ideal candidate will be: Professional and polished Calm under pressure Resourceful and solution-oriented Personable and confident Highly organised Adaptable and flexible Passionate about luxury hospitality Commercially minded Proactive rather than reactive Able to think creatively to fulfil unique client requests

Employment Type : Full Time
Experience: years
Vacancy: 1