As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.
No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.
In a nutshell, your responsibilities will include:
Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
Servicing and repair of customer products within your Decathlon Store
Ensuring that your customers have the best customer service experience
Stock management, ordering and control
Business performance analysis
Creatively developing and growing the workshop operation and customer base
Delivery of workshop KPI’s
ADDITIONAL INFORMATION
As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.
The profile we’re looking for:
A sports fanatic at heart
Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
A master of creative solutions, spotting details others miss
Smooth talker with top-notch people skills
Customer service champ who loves going above and beyond
Eager beaver for personal growth and helping others learn
Tech-savvy enough to navigate the digital world
Understanding of commerciality and how to grow and develop a business
A passion for sustainability
Multisport Technician • Chingford, England, GB
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