Major Loss Claims Handler - Catastrophic Injury

Job Title: Major Loss Claims Handler – Catastrophic Injury

Location: Leicester, London or Bexhill (hybrid with good flexibility)

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview

As we continue our growth here at Hastings Direct, we’re now looking for a couple of Major Loss Claims Handlers, handling Catastrophic Injury. You’ll be part of a dynamic and forward thinking team who are on a journey to become the market leading large loss team in the country. We have exceptionally strong technical capability within our department (and we’re extremely proud of that!) as we’re passionate about developing our colleagues from a technical and commercial perspective. And because of this, we often have a quicker development journey than many other places!

Job details – you’ll need to have demonstrable experience in:

• Proactively managing your own portfolio of high value complex injury claims with a financial handling authority of at least £3m – with any claims handled outside your agreed authority limit being referred in accordance with our referral process

• Driving early and speedy resolution of claims by engaging with customers, insurers, legal and medical professionals and any other stakeholders to resolve claims efficiently – ensuring all new and internally reallocated claims are reserved within our SLA’s

• Providing coaching, mentoring and training, as well as acting as a technical referral point and mentor for our wider claims handling teams – driving a commercial view through referral replies and utilising these to enhance claims handling expertise

• Carrying out technical audits and recording your findings, identifying and highlighting any knowledge shortfalls or trends and providing recommendations on how to rectify these, sharing feedback in a constructive and appropriate manner

• Working alongside the Seniors in the team and get involved where required, such as assisting in the organisation of our Bi-Annual Tech Forum and undertaking various strategic projects to ensure that we as a team continue to evolve and stay a step ahead of industry trends and performance

• Maintaining Reinsurer confidence by liaising with them in a professional and timely manner, ensuring claims are reported and regular updates are provided in accordance with our Reinsurance treaty

Essential skills/experience:

• Substantial knowledge and experience of settling claims in excess of £1m (including litigation) with current ownership of a claims handling authority of at least £3m

• Strong indemnity and liability knowledge, with an understanding of the Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code and litigation procedures

• Excellent problem solving skills coupled with a proactive approach to work – able to work under your own initiative and prioritise own workload

• Strong communication skills – able to demonstrate a high degree of influencing and negotiation skills

• DIP CII Qualified or progress towards would be desirable but not essential

The interview process

• Recruiter intro/screening call

• 1st stage interview (technical skills assessment)

• 2nd interview with Seniors in the Large Loss Team

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: