Controls Review Manager (Fixed Term Contract)

Were looking for an experienced Operational Controls Review Manager to lead a review of customer fee charging and interest processes across our products systems and business areas. This is a delivery focused role where youll assess our current control environment identify opportunities for improvement and make practical recommendations that strengthen governance and support future audit readiness.

This is an excellent opportunity for someone who enjoys bringing structure to complex environments working independently and collaborating with stakeholders across the business to drive meaningful change.

What youll be doing:

• Lead a review of customer fee charging and interest processes across agreed products systems and teams.
• Map end-to-end processes documenting activities systems risks controls and ownership.
• Assess the design effectiveness of existing controls in partnership with the Internal Controls team.
• Identify control gaps weaknesses duplication and inconsistent ways of working.
• Produce clear findings and a prioritised action plan with practical recommendations to improve controls governance and oversight.
• Build strong relationships across the business to gather information challenge constructively and drive progress.

About you:

Youll be an experienced operational controls risk or internal audit professional with a track record of reviewing complex processes and delivering practical improvements within a regulated financial services environment.

Youll have:

• Strong experience in process mapping control assurance or internal audit.
• A good understanding of recognised control frameworks such as COSO or ISO 31000 and experience assessing the design effectiveness of controls.
• The ability to analyse end-to-end processes identify risks control gaps and opportunities for improvement.
• Excellent stakeholder management and communication skills with the confidence to influence and challenge constructively.
• Strong analytical problem-solving and documentation skills with excellent attention to detail.
• A proactive self-sufficient approach and the ability to work independently while collaborating with subject matter experts.
• Experience within financial services is essential ideally with exposure to investment platforms pensions customer fee charging pricing revenue assurance or reconciliations.
• Strong Microsoft Excel and Microsoft Office skills. Experience with process mapping or workflow documentation tools or Power BI would be advantageous.

What youll deliver:

• End-to-end process maps for in-scope fee charging and interest processes.
• An assessment of the current control framework and its effectiveness.
• A clear summary of control gaps weaknesses duplication and areas of risk.
• A prioritised action plan with practical recommendations to strengthen controls improve ownership and monitoring and support future audit readiness.

About AJ Bell

AJ Bell is one of the UKs fastest-growing investment platform businesses providing award-winning solutions for everyone from professional financial advisers to first-time investors.

Today over723000customerstrust us to manage more than108.7billionof assets. By continually striving to make investing simpler and more accessible were helping more people take control of their financial futures.

Were proud to be recognised as one of the UKs Best 100 Companies to Work For for six consecutive years and a Great Place to Work in 2025 and 2026a reflection of our supportive and collaborative culture.

What we offer

• Competitive starting salary
• 27 days holiday increasing with service buy/sell scheme bank holidays
• 8% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Freegym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly supportive team environment

Our ways of working

We offer hybrid working with a minimum of50% of your working time per monthspent in the office. This role can be based in London or Manchester.

For new starters there is an initial period of full-time office working to help you settle in and build relationships.

Inclusion & diversity

Were committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills experience and potential.

Qualifications :

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1