Talent.com
Rotork
Lead Service Desk AnalystRotork • Bath, England, UK
Lead Service Desk Analyst

Lead Service Desk Analyst

Rotork • Bath, England, UK
26 days ago
Job type
  • Full-time
Job description

Join us as a Lead Service Desk Analyst where youll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters youll combine hands-on technical expertise with strong leadership to keep operations running smoothly support strong operational performance and contribute to continuous improvementall while ensuring best-in-class service aligned to ITIL standards and SLAs.

What Youll Do

  • Lead mentor and support a team of Service Desk Analysts acting as the senior escalation point for complex issues
  • Support the day-to-day coordination of Service Desk activities ensuring smooth delivery aligned with ITIL 4 best practices.
  • Support workload coordination prioritisation and ticket flow to help the team meet SLAs
  • Drive a culture of accountability collaboration and customer-focused support
  • Work closely with the Global Service Desk Manager to support consistent standards tools and performance expectations.
  • Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
  • Identify trends and contribute to continuous improvement automation and knowledge-sharing initiatives.

Qualifications :

What Youll Bring

  • Proven experience in a Service Desk or IT support leadership role
  • Strong technical troubleshooting skills with a hands-on approach
  • Knowledge of ITIL frameworks and service management best practices
  • Experience leading a team including performance management and development of direct reports.
  • Experience with ServiceNow (or similar tools) and performance reporting
  • A passion for continuous improvement team development and delivering excellent customer experience
  • Strong communication and stakeholder management skills

Why Join Us

  • Be a key player in shaping global service delivery standards
  • Work in a collaborative fast-paced environment with real impact
  • Opportunities to drive innovation automation and service improvement


Additional Information :

Rotork is the market-leading global flow control and instrumentation company helping our customers manage the flow or liquids gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping pharmaceuticals and food- these are the flows on which our modern world depends.

Today were respected and admired for our people performance and products. Our success flows from our commitment to engineering excellence and thats what we will always pursue safely and sustainably.

Rotork is going through an exciting period of change and growth building on our existing market leadership. Its a great time to join us and make an impact in shaping the future of our business.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
Create a job alert for this search

Lead Service Desk Analyst • Bath, England, UK

Similar jobs

Senior Platform Engineer

RaytheonSouth Woodchester, Gloucestershire, GB
Full-time +1

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Due to the interesting work we do and the sector this team i... Show more

 • Promoted

Door to Door Sales Executive

Charity LinkLower Bryanston, Blandford Forum, United Kingdom
Full-time +1

Door-to-Door Fundraiser Full-Time/Part-Time We are recruiting Door-to-Door Field Sales Executives, promoting the work of some of countrys the most prestigious charities.Youll get a basic salary of ... Show more

 • Promoted

E2E Service Architect

CapgeminiBath, England, GB
Full-time

The E2E Service Architect will design, define, and govern the end‑to‑end service architecture for a large‑scale, multi‑national Network Management Service for a satellite‑based cellular broadband n... Show more

 • Promoted

Onsite Service Engineer

ApogeeBath, England, GB
Full-time

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independe... Show more

 • Promoted

Service Desk Analyst

Anthony Best Dynamics Limited.Bradford-on-Avon, England, GB
Full-time

This role will be required to provide first-line IT and ERP (IFS) support to users across the business, ensuring timely resolution of incidents and service requests.This role is key to maintaining ... Show more

 • Promoted

Field Service Engineer Labquip NDT Ltd

Labquip NDTStroud, ENG, GB
Permanent

Service Engineer Labquip NDT LtdPermanent position for a motivated self-starterLocation: Stroud, GloucestershireLabquip NDT Limited is a leading distributor of non-destructive testing (NDT) and ele... Show more

 • Promoted

IT Development Team Leader

RE GroupSouth Woodchester, Gloucestershire, GB
Temporary

Are you an experienced IT professional with strong technical knowledge and leadership skills? Do you have a passion for delivering high-quality IT services and supporting teams through digital chan... Show more

 • Promoted

Strategic Tech Delivery Leader for Platforms & Data

SelectScience®Bath, England, United Kingdom
Full-time

A leading digital publishing firm near Bath is seeking a Head of Technical Delivery to lead engineering, data, and IT functions.This full-time hybrid role involves driving product delivery, technic... Show more

 • Promoted

Lead Data Engineer

Sanderson Government and DefenceSouth Woodchester, Gloucestershire, GB
Full-time

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.As a Lead Data Engineer, you will play a key role in building and... Show more

 • Promoted

Asbestos Surveyor/Analyst

Verelogic RecruitmentSouth Woodchester, Gloucestershire, GB
Full-time

Job Title: Asbestos Surveyor / Analyst.Company Overview A well-established asbestos consultancy with multiple offices across the UK, this company has a strong reputation for delivering high-quality... Show more

 • Promoted

IT Deployment Team Lead – Lead Hardware Delivery

RE PeoplePainswick, England, GB
Temporary

RE People is seeking an IT Deployment Team Lead to head a specialist deployment group on a 9‑month fixed‑term contract.You will manage imaging, configuration, and deployment of IT hardware across m... Show more

 • Promoted

Application Support Analyst

Equisoft UK LtdBath, England, GB
Full-time

The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams.In this role you will develop expert knowledge of in... Show more

 • Promoted

Ops Delivery Lead

Ignite DigitalBath, England, GB
Full-time

Ops Delivery Lead / Operational Delivery Lead.Be part of an ambitious and disruptive fintech.We are looking for a dynamic Operations Delivery Lead to work as part of collaborative, cross-functional... Show more

 • Promoted

Treasury Analyst

AyvensBS16 7LB, ENG, GB
Full-time

At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent.Join us, and get better with every move.Treasury & Reporting within Ayven... Show more

 • Promoted

Installer

Hillarys BlindsShaftesbury, England, GB
Part-time

A flexible opportunity that works around you whether you're looking for Full or Part-Time.Imagine working for yourself, close to home, at your pace, around your lifestyle and commitments.Our networ... Show more

 • Promoted

Service Desk Analyst (L3),

Thorn SDS LtdRudloe, England, GB
Full-time

UK Defence operations? This is a unique opportunity to join a high-impact programme delivering next-generation deployable IT services to support operations both in the UK and overseas.The programme... Show more

 • Promoted

Onsite Service Engineer

Apogee Corporation**Bath, GB
Full-time

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independen... Show more

 • Promoted

Private Client Department Lead - Grow Across 7 Offices

Battens Solicitors LimitedBath, England, United Kingdom
Full-time

A reputable law firm in Bath is looking for a Head of Private Client Department.This pivotal role involves leading a team of 30 across seven offices, ensuring high standards in trusts, wills, and e... Show more

 • Promoted

Senior Operational Systems & Tooling Lead (DV)

LHHCorsham, England, GB
Full-time

LHH is seeking an Infrastructure Manager to join their Hosting and Tooling team, supporting a key public sector client within a secure environment.The role involves maintaining enterprise monitorin... Show more

 • Promoted

UK Platform Migration BA — Data Mapping & ETL Lead

WiproBath, England, GB
Temporary

An established industry player is seeking a skilled Migration Business Analyst for a 12-month fixed-term contract.This role offers the chance to work on significant migration projects, collaboratin... Show more