Quality
& Compliance Assistant – Supported Living
Location: North-East Essex, Ipswich
& Norwich (travel required)
Reporting to: Head of Care
Driving Licence: Essential
About
Harley House Supported Living
At Harley House Supported Living, our mission
is to make a positive difference to people and their families by delivering
personalised health and social care that helps people achieve the things they
want out of life.
Our values are at the heart of everything we
do:
- SAFE –
Putting people first and protecting their rights.
- SOUND –
Delivering high-quality, evidence-based care.
- SUPPORTIVE –
Empowering people to achieve independence, choice and control.
We are looking for a motivated and organised
Quality & Compliance Assistant to join our growing team and help ensure our
supported living services consistently deliver outstanding care.
About the
Role
Working alongside the Head of Care, you will
support quality assurance and regulatory compliance across our supported living
services in North-East Essex, Ipswich and Norwich. You will help services
maintain CQC readiness, identify opportunities for improvement, analyse quality
data and support teams to deliver safe, person-centred care.
This is an excellent opportunity for someone
with experience in health and social care who enjoys auditing, problem-solving
and driving continuous improvement.
Key
Responsibilities
- Carry
out scheduled and unannounced quality assurance visits across services.
- Complete
audits and monitor compliance with CQC Fundamental Standards, health and
safety legislation and local authority requirements.
- Support
services to remain inspection-ready at all times.
- Monitor
safeguarding activity, incidents and action plans, escalating concerns
where appropriate.
- Analyse
quality and compliance data to identify trends and opportunities for
improvement.
- Produce
clear reports and present findings to the Head of Care.
- Support
managers in implementing and monitoring improvement plans.
- Review
care records, documentation and policies to ensure compliance and best
practice.
- Champion
person-centred care by seeking feedback from the people we support and
their families.
- Promote
a culture of continuous improvement, accountability and learning across
services.
About You
We're looking for someone who is:
- Passionate
about delivering high-quality, person-centred care.
- Organised,
analytical and confident working with data.
- Comfortable
carrying out audits and producing reports.
- Confident
communicating with staff, managers, families and the people we support.
- Able
to challenge poor practice professionally and support positive change.
- A
strong team player with excellent attention to detail.
Essential
Requirements
- Level
3 Health & Social Care qualification (or equivalent).
- Knowledge
of CQC regulations and health and social care legislation.
- Experience
collecting and analysing data.
- Good
Microsoft Office skills, particularly Excel.
- Full
UK driving licence and willingness to travel between services.
Desirable
- Level
4 or 5 qualification in Health & Social Care, Leadership, Quality or
Change Management.
- Experience
preparing for or supporting CQC inspections.
- Experience
using care management or quality assurance systems.
- Experience
producing reports for senior managers or regulatory bodies.
- Experience
working across multiple services.
Why Join
Harley House?
You'll become part of a supportive
organisation that values quality, continuous improvement and putting people
first. You'll work closely with experienced leaders, develop your knowledge of
quality and compliance, and play an important role in improving outcomes for
the people we support.
If you're passionate about quality, compliance
and making a real difference, we'd love to hear from you.
For a more detailed version of the job description, or if you have any questions, please email hradmin@deesgroup.co.uk