Location: London (On Site)
Hours: MondayFriday 9:0018:00
Rate: 18 to 22 per hr
Madestays is Londons premier luxury property management & hospitality-tech firm overseeing a portfolio of high-end homes across Mayfair Belgravia Knightsbridge Soho and more. We deliver seamless 5-star hospitality experiences that delight guests and maximise owner value.
We are building the future of StayTech - blending hospitality property management and technology to set a new benchmark in the short-let and luxury rental space.
Personally welcome incoming guests: check-in support key handover orientation.
Manage on-site guest payments & damage deposit collection.
Act as the primary on-the-ground contact for guest inquiries emergencies and concierge requests.
Uphold Madestays guest satisfaction standard (95% 5-star reviews).
Represent Madestays with property owners during viewings handovers and operational updates.
Conduct detailed property condition assessments for new and existing homes.
Manage turnover schedules across the portfolio - assign and coordinate housekeepers and contractors.
Inspect and enforce 5-star housekeeping and furnishing standards conducting spot-checks post-turnover.
Post-check-out reporting: log damages defects and service requests.
Source vet and negotiate with contractors across plumbing electrical carpentry and general maintenance.
Manage inventory of linens consumables and amenities; troubleshoot urgent turnovers.
Lead property onboarding inspections to identify required upgrades and compliance needs.
Scope renovation projects: prepare cost estimates obtain quotes and negotiate contractor terms.
Oversee project timelines budgets and quality control to ensure delivery to Madestays brand standards.
Liaise with property owners throughout renovation or upgrade projects providing regular progress updates.
Track budget vs. actual maintenance spend per property.
Reconcile on-site cash collections (deposits pet fees extras) with the finance team.
Provide regular owner reports on property performance guest feedback and financial updates.
Ensure compliance with all health & safety fire and short-let licensing requirements.
Maintain property records: certificates insurance maintenance logs.
Act as the on-site lead for incident management escalating issues promptly and appropriately.
2 years in property management hospitality operations or high-end residential leasing.
Proficiency with Guesty Asana G Suite (bonus: Duve Notion Canva).
Strong organizational skills - able to juggle turnovers contractors and guest requests seamlessly.
Excellent communicator: polished clear and professional with guests owners and contractors.
Acute attention to detail - you notice the small things others miss.
Basic financial acumen: comfortable with budgeting invoicing and reconciliations.
Familiarity with dynamic pricing platforms or revenue-management concepts.
First-aid health & safety or fire-marshal training.
Be the face of Madestays luxury hospitality brand in London.
Competitive pay performance bonuses and career progression into Senior Ops or Property Leadership.
Work with best-in-class tools and a passionate team defining the future of StayTech.
Direct exposure to both operational excellence and high-level owner relations.
Send your CV and a brief note detailing:
Your proudest property-turnover success story.
The ops tool you love (and why).
When you could start.
Email:
Subject: Field Operations Manager (Property Manager)
Required Experience:
Manager
Field Operations Manager (Property Manager) • London, England, UK
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