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Hays
Triage ManagerHays • Sheffield, South Yorkshire, UK
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Triage Manager

Triage Manager

Hays • Sheffield, South Yorkshire, UK
26 days ago
Job type
  • Full-time
Job description

Your new company

Triage Manager


Sheffield | Hybrid Working Full-Time - 1 day a week in the office in central Sheffield


The Opportunity


An exciting opportunity has arisen for an experienced people manager to lead a specialist case assessment function within a national regulatory organisation. This role is pivotal in ensuring concerns and complaints are assessed fairly, consistently and proportionately, supporting public protection and confidence in a regulated profession.Leading a team of experienced case management professionals, you will oversee the assessment and prioritisation of incoming concerns, ensuring decisions are evidence-based, risk-focused and aligned with relevant legislation, policies and service standards. This is an excellent opportunity for a regulatory, investigations, compliance or professional standards professional looking to make a meaningful impact while developing a high-performing team.

Key Responsibilities

  • Lead and manage a team responsible for assessing and reviewing incoming complaints and concerns.
  • Ensure decisions are transparent, legally sound, evidence-led and proportionate.
  • Oversee the progression of complex, sensitive, high-risk and high-profile cases.
  • Provide technical guidance and support to team members on case assessment and decision-making.
  • Monitor te...
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Triage Manager • Sheffield, South Yorkshire, UK

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