Therapy
Supervisor
Location: Based at Hoar Cross Hall.
About Us
Nestled in the heart of Staffordshire, Hoar Cross
Hall combines the elegance of a stately home with the indulgence of a luxury
spa resort. Offering an unrivalled guest experience, our estate boasts
exquisite dining venues, expansive gardens, and a world-class spa. At Hoar
Cross Hall, we're committed to delivering exceptional service and creating
unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our
guests as a friend of the family and to create positive memorable experiences
during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and
positivity. We train you for skill, nurture you to grow and achieve your
goals….
We are looking for an experienced and passionate
Therapy Supervisor to join our Spa team. This is a key leadership role,
supporting the management team in the smooth day-to-day running of the Spa
while delivering exceptional treatments and first-class customer service.
The Role
As Therapy Supervisor, you will lead by example on
the treatment floor, support and supervise the therapy team, and ensure company
standards, procedures, and brand values are consistently met. You will play a
vital role in team development, guest satisfaction, and retail performance.
Key responsibilities
- Supporting, supervising, and motivating the therapy
team on a daily basis - Ensuring all therapists follow company policies,
procedures, and treatment standards - Acting as a point of contact for client queries and
complaints, liaising with management where required - Carrying out weekly Duty Manager shifts
- Supporting Spa & Therapy Reception duties,
including guest check-in and check-out - Performing treatments to the required standard of
each product house - Ensuring smooth Spa operations in the presence or
absence of Spa Managers - Carrying out competency tests, training, and ongoing
development with the team - Completing regular appraisals and performance
reviews - Encouraging and drive retail sales and professional
product recommendations - Maintaining excellent standards of cleanliness,
stock levels, and presentation across therapy rooms and Spa areas - Managing daily treatment collections and laundry
processes - Ensuring all end-of-day procedures and safety checks
are completed
Health
& Safety
- Adhering to all Health & Safety, COSHH, food
hygiene, and PPE requirements
- Being fully knowledgeable of fire and evacuation
procedures
What
We’re Looking For
Essential:
- Have NVQ Level 3 Beauty Therapy qualification
- Have a minimum of 2 years’ experience
- Have excellent leadership, communication, and
organisational skills
- Have a passion for customer service and team
development
- Applicants must already have the right to work in
the UK. Please note that visa sponsorship is not available for this role,
now or in the future.
Desirable:
- Have previous experience in a supervisory or
senior therapist role
Why
Join Us?
- Opportunity to develop leadership and training
skills
- Work within a supportive and professional Spa
environment
- Be part of a team focused on excellence,
progression, and guest experience
Additional Information:
- Full-time: 40
hours per week - Working 5 out of
7 days a week - Salary £33, 655.84
- Shift Pattern:
0730-1600hrs / 0930-1800hrs / 1100-1930hrs - Full flexibility
is key as you will be expected to work as and when necessary to meet the needs
of the team and the business.
Benefits
Work in a
stunning, historic estate with a commitment to excellence in hospitality
- Competitive
salary - Complimentary use
of the leisure and spa facilities - Up to 20% target
led commission on product sales - Free staff
canteen which provides a variety of lunch options daily - Discount on
overnight stays and spa days - 30% discount on
food and drink - Employer
workplace pension contribution - Excellent
Induction and training programme - Perkbox Online
benefits and discounts - Free Parking
- Refer-a-Friend
scheme - Opportunities for
professional development and career advancement
People say you can’t
choose your family, well we choose you to be part of ours!