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Hoar Cross Hall
Therapy SupervisorHoar Cross Hall • Staffordshire, United Kingdom
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Therapy Supervisor

Therapy Supervisor

Hoar Cross Hall • Staffordshire, United Kingdom
30+ days ago
Salary
£33.00 hourly
Job type
  • Full-time
Job description

Therapy
Supervisor



Location: Based at Hoar Cross Hall.



About Us



Nestled in the heart of Staffordshire, Hoar Cross
Hall combines the elegance of a stately home with the indulgence of a luxury
spa resort. Offering an unrivalled guest experience, our estate boasts
exquisite dining venues, expansive gardens, and a world-class spa. At Hoar
Cross Hall, we're committed to delivering exceptional service and creating
unforgettable memories for our guests.



Here at Hoar Cross Hall our aim is to treat our
guests as a friend of the family and to create positive memorable experiences
during their stay or visit to the Hall and Spa.



Our purpose is to hire people with passion and
positivity. We train you for skill, nurture you to grow and achieve your
goals….



We are looking for an experienced and passionate
Therapy Supervisor to join our Spa team. This is a key leadership role,
supporting the management team in the smooth day-to-day running of the Spa
while delivering exceptional treatments and first-class customer service.



The Role



As Therapy Supervisor, you will lead by example on
the treatment floor, support and supervise the therapy team, and ensure company
standards, procedures, and brand values are consistently met. You will play a
vital role in team development, guest satisfaction, and retail performance.



Key responsibilities



  • Supporting, supervising, and motivating the therapy
    team on a daily basis
  • Ensuring all therapists follow company policies,
    procedures, and treatment standards
  • Acting as a point of contact for client queries and
    complaints, liaising with management where required
  • Carrying out weekly Duty Manager shifts
  • Supporting Spa & Therapy Reception duties,
    including guest check-in and check-out
  • Performing treatments to the required standard of
    each product house
  • Ensuring smooth Spa operations in the presence or
    absence of Spa Managers
  • Carrying out competency tests, training, and ongoing
    development with the team
  • Completing regular appraisals and performance
    reviews
  • Encouraging and drive retail sales and professional
    product recommendations
  • Maintaining excellent standards of cleanliness,
    stock levels, and presentation across therapy rooms and Spa areas
  • Managing daily treatment collections and laundry
    processes
  • Ensuring all end-of-day procedures and safety checks
    are completed



























Health
& Safety




  • Adhering to all Health & Safety, COSHH, food
    hygiene, and PPE requirements

  • Being fully knowledgeable of fire and evacuation
    procedures



What
We’re Looking For



Essential:




  • Have NVQ Level 3 Beauty Therapy qualification

  • Have a minimum of 2 years’ experience

  • Have excellent leadership, communication, and
    organisational skills

  • Have a passion for customer service and team
    development

  • Applicants must already have the right to work in
    the UK. Please note that visa sponsorship is not available for this role,
    now or in the future.



Desirable:




  • Have previous experience in a supervisory or
    senior therapist role



Why
Join Us?




  • Opportunity to develop leadership and training
    skills

  • Work within a supportive and professional Spa
    environment

  • Be part of a team focused on excellence,
    progression, and guest experience



Additional Information:



  • Full-time: 40
    hours per week
  • Working 5 out of
    7 days a week
  • Salary £33, 655.84
  • Shift Pattern:
    0730-1600hrs / 0930-1800hrs / 1100-1930hrs
  • Full flexibility
    is key as you will be expected to work as and when necessary to meet the needs
    of the team and the business.



Benefits

Work in a
stunning, historic estate with a commitment to excellence in hospitality

  • Competitive
    salary
  • Complimentary use
    of the leisure and spa facilities
  • Up to 20% target
    led commission on product sales
  • Free staff
    canteen which provides a variety of lunch options daily
  • Discount on
    overnight stays and spa days
  • 30% discount on
    food and drink
  • Employer
    workplace pension contribution
  • Excellent
    Induction and training programme
  • Perkbox Online
    benefits and discounts
  • Free Parking
  • Refer-a-Friend
    scheme
  • Opportunities for
    professional development and career advancement



























People say you can’t
choose your family, well we choose you to be part of ours!







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Therapy Supervisor • Staffordshire, United Kingdom

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