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Aatom Recruitment
Customer Service Advisor Care & Wellbeing HubAatom Recruitment • Lincoln, Lincolnshire, UK
Customer Service Advisor Care & Wellbeing Hub

Customer Service Advisor Care & Wellbeing Hub

Aatom Recruitment • Lincoln, Lincolnshire, UK
13 days ago
Job type
  • Full-time
Job description
Aatom Recruitment is looking for Customer Service Advisor Care & Wellbeing Hub on behalf of a Local Authority. Job Title: Customer Service Advisor Care & Wellbeing Hub Contract Duration: 3 Months Hours Per Week: 37 About the role: We are looking for Customer Service Advisors to join the Children's Team within Council's Customer Service Centre. This is a highly important and sensitive role where you will be the first point of contact for people reporting concerns about a child. Calls may come from members of the public or professionals such as Police Officers, Nurses, Health Professionals and Teachers, with each contact playing a potentially vital role in safeguarding children. As a Customer Service Advisor, your responsibility will be to gather detailed and accurate information from callers, using professional curiosity to explore concerns thoroughly and obtain all relevant facts. You will need to look beyond the information presented, asking appropriate questions and ensuring that nothing is taken at face value. The information you collect will be documented against a structured framework and recorded accurately on our systems before being passed to Children's Social Care. The decisions made regarding a child's safety and wellbeing are often based on the information you have gathered, making clear, concise and accurate communication essential. About the R...
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Customer Service Advisor Care & Wellbeing Hub • Lincoln, Lincolnshire, UK

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