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Optima Recruitment
Product Support CoordinatorOptima Recruitment • Epsom, Surrey, UK
Product Support Coordinator

Product Support Coordinator

Optima Recruitment • Epsom, Surrey, UK
25 days ago
Job type
  • Full-time
Job description
Our client is a well-established and growing business looking to recruit a Product Support Co-ordinator to join their friendly team. This is a busy and varied role where you'll be the first point of contact for customers, providing a professional and efficient service via telephone and email. You'll play an important part in ensuring enquiries are handled effectively, orders are processed accurately, and customers receive a positive experience throughout their journey. * Based in Epsom * c£27,000 salary * Monday – Friday, 9am – 5.30pm * Parking on site Key Responsibilities * Respond to customer enquiries via telephone and email in a timely and professional manner. * Resolve customer issues and complaints, identifying appropriate solutions. * Process customer orders, requests and amendments accurately. * Maintain and update customer records using internal systems. * Provide customers with clear information regarding products and services. * Ensure all work is completed in line with company procedures and service standards. * Support the wider team in delivering an outstanding customer experience. * Providing technical support, help and support * Achieve agreed service levels and response time targets. About You * Previous experience in a customer service or customer support role. * Excellent verbal and written communication skills. * Strong...
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Product Support Coordinator • Epsom, Surrey, UK

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