Delivery Manager - JP Morgan Personal Investing

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JOB DESCRIPTION

Delivery Manager

About the role: We're seeking a Delivery Manager who will lead complex, multiâteam programs within JP Morgan Personal Investing from strategy through to benefit realisation. You will own the delivery plan, orchestrate crossâfunctional execution, and remove impediments. Beyond status and tracking, you will drive decisions, align stakeholders on outcomes, manage tradeâoffs, and courseâcorrect rapidly to land scope, schedule, budget, and benefits. This is a hands-on role for someone that wants to learn and operate quickly.

Key responsibilities

• Outcome ownership and program leadership
  • Translate business strategy into clear delivery outcomes, success measures, and incremental value milestones.
  • Establish the integrated delivery plan and critical path; own execution to outcomes across multiple squads and vendors.
  • Make and drive tradeâoff decisions in partnership with Product/Tech/Business; ensure accountability and momentum.
• Execution management
  • Run tight delivery cadences (standups, dependency meetings, PI planning, exec touchpoints) that surface issues early and resolve them fast.
  • Proactively identify and deconflict crossâteam dependencies; escalate with data and recommended options.
  • Remove impediments across technology, process, and organisational boundaries; secure resources and decisions quickly.
• Risk, issue, and change control
  • Maintain a forwardâlooking risk posture; implement leading indicators and trigger conditions for early intervention.
  • Drive structured change control for scope/schedule/cost; quantify impacts and secure approvals.
  • Implement recovery plans and stabilisation playbooks for atârisk workstreams.
• Stakeholder alignment and communication
  • Build a shared narrative for executives and teams; tailor updates to decisionâquality information.
  • Facilitate design decisions and governance forums; document decisions, actions, and followâthrough to closure.
  • Manage expectations with business owners; align on value, timelines, and readiness.
• Financial stewardship and benefit realisation
  • Own forecasts, burn, and benefits tracking; drive variance remediation by adopting corrective action and validate postâlaunch benefits
• Delivery methods, tooling, and data quality
  • Apply pragmatic delivery methods (Agile, hybrid, or staged) suited to the work and risk profile.
  • Set and enforce data quality standards to ensure trustworthy reporting and decisioning.
  • Partner with engineering for build readiness, release planning, nonâfunctional testing, and operational acceptance.
• Change management and readiness
  • Coordinate endâtoâend readiness: process changes, comms, training, and support models.
  • Drive adoption metrics postâgoâlive; lead transition to steady state.

Qualifications

• 7 - 10+ years leading complex, crossâfunctional technology and business initiatives; proven delivery of multiâteam programs with significant integration and risk.
• Demonstrated ability to make dataâdriven tradeâoffs and land outcomes under ambiguity and time pressure.
• Strong command of Agile at scale and hybrid planning; experience with complex planning, dependency management, and release orchestration.
• Proficiency with Jira/Confluence a must, knowledge of other PPM platforms a plus. Demonstrated ability to embed AI tools into workflows a significant bonus.
• Excellent facilitation and executive communication skills; comfortable influencing at senior levels and across vendors.
• Solid financial management experience: forecasting, capitalisation, burn/variance analysis, benefits realisation.
• Sufficient technical fluency to partner effectively with architects and engineering leads on solution approach, risks, and cutover planning.

What success looks like

• Predictable delivery of milestones on or ahead of plan, with transparent management of tradeâoffs.
• Measurable benefit realisation against defined OKRs/benefits; accelerated timeâtoâvalue through incremental releases.
• Reduction in critical delivery risks and faster timeâtoâresolution of issues and dependencies.
• High stakeholder confidence reflected in clear, actionâoriented communications and decisive governance.

Role competencies

• Bias to action: Converts signals into decisions and progress.
• Systems thinking: Anticipates crossâstream impacts; designs resilient plans.
• Negotiation and influence: Aligns diverse stakeholders and vendors behind a single plan of record.
• Analytical rigour: Uses metrics and leading indicators to steer delivery, not just report it.
• Change leadership: Drives adoption and operational readiness, not just technical release.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our

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ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.