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Apcoa Parking
Customer Service AgentApcoa Parking • Uxbridge
Customer Service Agent

Customer Service Agent

Apcoa Parking • Uxbridge
24 days ago
Salary
£28,000.00 yearly
Job type
  • Full-time
Job description

Customer Service Agent

Location: Uxbridge
Hours: 40 Hours per week | Mon-Fri 08.30 to 17.30
Salary: £28,000 per annum
  • Do you want to work in a role where every day is different?
    Do you want to learn new skills and be part of a large diverse team?
    Do you have great communication and administrative skills?

    We are looking for a Customer Service Agent to join our team in Uxbridge and provide a high standard of customer service to our on-street contracts. You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment

    What will you do?:
  • Work as a multi-functional and flexible member of the Customer Service team, capable of working effectively in a multi-contract environment
  • Carry out all tasks according to the given contract processing procedure and guidelines (in line with relevant Government Legislation)
  • Undertake administrative tasks to help ensure that all contracts' KPI’s and SLA’s are met.
  • Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
  • Handle telephone calls professionally and in line with the laid down expected service level
  • Manage queries and strive for solutions to customers problems to a satisfactory end
What will you bring?
  • Customer service experience
  • Excellent written and oral communication skills
  • Time management
  • Attention to detail
  • High level of competence with Microsoft Office Programs.
  • Strong organisational skills and ability to prioritise.
What is on offer to you? :
  • £28,000 per annum (reviewed upon probation completion)
  • 40 hours per week | Mon-Fri 08.30 to 17.30
  • Training and Development
  • Employee Discount Scheme
  • Pension Scheme
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Customer Service Agent • Uxbridge

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