3rdLineITInfrastructureandSecurityTeamLeader
£50£60000,hybridflexibility.
WorkingfromanMSPinCardiffresponsibleforsupervisionofthe3rdlineservicedeskteamthatprovideITInfrastructureandSecuritysupporttoclientsacrosstheUKandIreland.
Technicallyhands-onrole,actingaspointofescalationfortheteamaswellasresponsibleformaintainingSLAandcontractualcommitmentsandteamleadership.
Jobspec:
3rdLineServiceDeskTeamLeader
Reportingto:HeadofServiceDesk
Location:UK:CardiffOffice/Remote
Days:Various
RolePurpose
The3rdLineTeamLeaderisresponsiblefortheleadership,technicaldirection,performance,andcontinualimprovementofthe3rdLineInfrastructureandSecurityfunction.Thisrolecombinesadvancedtechnicalexpertisewithoperationalleadership,ensuringthedeliveryofsecure,resilient,andhigh-performingITservicesacrosscustomerandinternalenvironments.
Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure,networking,cloud,endpointmanagement,andcybersecuritytechnologies.Theywillhave"battlescars"andlearningsfromoperatingwithincomplexITsupportenvironmentsandwillbecapableofleadingfromthefrontduringmajorincidents,securityincident...