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APT TALENT SOLUTIONS LTD
Lift Services ManagerAPT TALENT SOLUTIONS LTD • London, United Kingdom
Lift Services Manager

Lift Services Manager

APT TALENT SOLUTIONS LTD • London, United Kingdom
5 days ago
Salary
£65,000.00 yearly
Job type
  • Full-time
Job description
Lift Services Manager Location: Medway Salary: £65,000 Benefits: Company Car/ Car Allowance, 25 days annual leave + Birthday off Due to growth, my client are looking for a Lift Services Manager to join their team based in Medway. This is an exciting opportunity for someone with a solid history in Lift Engineering and Management to join a growing organisation. The Role Operational Leadership ·

Lead the Service Department and ensure effective day-to-day operation and resourcing.

·

Manage all service contracts and repair activities (planning, allocation, close-out).

·

Own the out-of-hours/night-call rota; publish monthly and whenever changes occur.

·

Maintain the Lift Shutdown/Out-of-Service board and ensure statuses are current.

Customer & Stakeholder Communication ·

Primary point of contact for clients; provide timely updates on out-of-service lifts and progress.

·

Escalate technical, safety, or commercial risks to the appropriate managers.

·

Handle and resolve service/repair complaints; ensure root cause and corrective actions are communicated.

Financial & Commercial Control ·

Liaise with and oversee agreed interfaces with the Finance Department and finance procedures.

·

Prepare and process small-works/service quotations; raise POs; control materials and stock purchases.

·

Track job costings and margins; review quote conversion and approve invoices within delegated authority.

People, Safety & Assets ·

Deliver toolbox talks; carry out site audits and van inspections with engineers.

·

Ensure company stores are organised, labelled and stock-checked; verify that safety-critical parts are recorded in the repairs safety log and are serviceable.

·

Ensure compliance with applicable regulations and standards (LOLER, PUWER, EAWR, BS/EN 81, company H&S procedures).

Quality & ISO Management ·

Review engineers' service and repair reports for accuracy, quality and close-out evidence.

·

Inspect service and repair works for quality control; raise NCR/CAPA where needed.

·

Maintain controlled documents, forms and logs; support internal audits and management reviews.

·

Maintain training/competence records and the qualifications matrix.

Reporting & KPIs ·

Issue weekly and monthly KPI updates and client-specific KPI packs

·

Monthly: reconcile and issue spreadsheets for services, callouts and KPIs for LSEC, Alliance, WeWork and other bulk contracts.

·

Monitor at minimum: PPM completion %, first-time-fix %, MTTR/restore time, callback rate, contract profitability, stock accuracy, near-misses/accidents, LOLER TE schedule adherence, night-call performance. TPBN1_UKTJ
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Lift Services Manager • London, United Kingdom

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